e-Citizen: Access Online Government Services in kenya

e-Citizen: Access Online Government Services in kenya

Register & Access Government Services In Kenya via e-Citizen

This is all you need to know about e-Citizen Kenya portal:  I’ll guide you through the process of e- Citizen Registration, e-Citizen Login and how to access all government services quickly from the comfort of your sofa!

e-Citizen Kenya is your do-it-all self-service portal for Kenyan nationals. Indeed, e-Citizen brings the government to you.

I say so because you can virtually access any crucial government service on e-Citizen Kenya. From vehicle transfer, NTSA, County government licenses, passport application…name it.

So, how do you maneuver on e-Citizen and how do you go about applying for the various services?

I will be answering those plus more questions in this resource.

What is e-Citizen Kenya Portal?

We already said that this is a government of Kenya-sponsored citizenry services website (portal).

From here, you can get a majority of the services that would otherwise have forced you to visit a government office.

From visa applications to paying land rates, it’s a one-stop shop.

This Is Why You Should Register an Account On e-Citizen Kenya Portal.

  1. Access To All Crucial Government Services Conveniently.

Well, if you’re not on e-Citizen, things can be rough whenever you try to access fundamental government services.

As we said, having an e-Citizen account is like having the government in your computer/smartphone.

Indeed, there is very few government services left out.

And for those not yet integrated, for example, a complete land registry, you can bet they will be on www.ecitizen.go.ke pretty soon.

Do you want a birth certificate? Or to fly to Dubai? Or you have hit a Sportpesa Jackpot and want to buy a V8, and then you have to execute the vehicle transfer from e-Citizen.

  1. Real-Time Update on Progress of Your Requests

You will be getting email notifications on how far your requests are from being completed.

For instance, if you requested for a business license, as soon as it’s ready, you get notified via email.

No more queues or anxious telephone calls just to enquire whether you documents are ready.

Government Services You Can Get On e-Citizen.

e-Citizen Kenya hooks you up with lots of GOK (government of Kenya) services. Sample them below.

  1.  Business Registration Services On e-Citizen

If you are opening a new business, converting your sole proprietorship or partnership business to a limited company, or maybe you want to amend the particulars of your business registration certificate, then the e-Citizen Kenya portal is your go-to place.

Here is what you can easily do:

  1. Request for the change of particulars –BN (Business name)
  2. Also,      Request for the change of particulars –BN (address and partners)
  3. Request for the change of particulars –CN (Company name)
  4. Strike off a limited company
  5. Business Name Search
  6. Registration of new business names
  7. Registration of collaterals (MPSR – Movable Property Security Rights)
  8. Perusal of documents
  1.  Registrar Of Marriages Services On e-Citizen

A lot is happening on the marriage scene especially after the enactment of the new Marriage (Customary Marriage) 2017 Rules, and the stipulations of Marriage Act, 2014 (Section 96).

Well, in summary, if you wish to enter into a customary marriage arrangement, you must obtain prior permission from the registrar of marriages.

This came into force on August 1, 2017

Couples who successfully apply will be issued with certificates recognizing their marriages.

So, where do you apply for the various marriage certificates? e-Citizen portal!

These are the services you can access from the registrar of marriages on e-Citizen.

  1. Notice of Marriage.
  2. Issuance of marriage registration certificates.
  3. Solemnization of marriages.
  4. Issuing of marriage certificates.
  5. Commissioning of affidavits regarding marriages.
  6. Special licenses for marriages.

3. National Transport & Safety Authority (NTSA) services on e-Citizen

The NTSA (National Transport and Safety Authority) provides myriad services to ensure sanity in our roads.

Driving licenses, vehicle inspections, licensing of instructors for driving schools, the new smart (digital) driving license, driving tests… they have their plate full.

You can access all the above and more services on citizen.

Here is a summary:

1. Driving Licenses and Driving Tests

  • Booking of a Provisional Driving License (PDL) Driving Test
  • Interim Driving License
  • Driving License Renewal (1 Year)
  • Driving License Renewal (3 Years)
  • Conversion of Foreign Licenses
  • Copy or records – driving license
  • Foreigner’s Driving License Endorsement
  • Driving Class Endorsement
  • Test drive booking
  • Duplicate Driving License
  • Correction of Published Driving License Information
  •  Foreign Vehicle Permits/Licenses
  • Applications foreign vehicle permits
  • The applications for permit extensions for foreign vehicle permits
  • Applications foreign vehicle permits- 14 days
  • Driving Instructors Licensing
  • Registration of Driving Instructors license
  • Test booking- driving instructors
  • Renewal of Driving Instructors license
  • New Instructors License
  • Motor Vehicle Registration

  • Copy of records (Motor Vehicle Search)
  • Paying for Motor Vehicle de-registrations
  • Paying for replacement for those who have GK number plates
  • Application for special number plates
  • Application for personalized number plates
  • Motor vehicle re-registrations
  • Trailer re-registrations
  • Tractor re-registrations
  1.  Ministry Of Land (And Physical Planning) Services On e-Citizen

You can conduct search for the plot you’re buying, transfer land, register a charge for a piece of land you own, query land rates and even get land rent clearance  certificates for your grounds from the Ministry of Lands  (and urban planning) online.

These are the land transactions you can process on NTSA:

  • Query and also pay land rent
  • Upload past land rent receipts / land rent clearance certificates
  • Query and also pay land rates
  • Official Land/plot Search (Nairobi Blocks)
  • Verification of the particulars (details) of your property
  • Transfer of land/plot ownership
  • Application of a charge or further charge
  • The application for registration of a caution
  • Application for withdrawal of a registered caution
  • Assessment and processing of all stamp duty matters
  • Tracking of previous applications/requests

  1.  Department Of Immigration Services On e-Citizen


If you are flying out for further studies, business, or for whatever reason, you need a Visa and of course, a Kenyan passport.

Similarly, those coming to Kenya need these all-important documents.

Guess where you can get all these? e-Citizen!

Here are the immigration services on e-Citizen:

  • Application for Passports -Adults
  •  Passports -Children
  • Single-entry Kenyan Visa
  • Transit Kenyan Visa
  • Temporary permit -Adults
  • Application for a temporary permit -children

  1.  Department Of CID (Criminal Investigations Department) e-Citizen

A police clearance certificate is important when you’re looking for a job, and in some cases, when tendering.

You can apply for your e citizen certificate of good conduct and conveniently pay for the document online using mobile money, Credit/Debit Cards.

Here are the CID services on the portal:

  1. Application of a good conduct certificate from Kenya Police – Adults
  2. Application of a good conduct certificate from Kenya Police- children under 18
  1.  Civil Registration Department Services On e-Citizen

You can get a birth certificate for your newly arrived bundle of joy online. It’s also possible to get a late birth certificate from e-Citizen.

Here are the birth registration services on e-Citizen Kenya:

  • Application for a birth certificate- current
  • The Application for a birth certificate- late
  • Application for death certificate
  1.  County Government Services On e-Citizen

As of now, you can apply for business licenses from a total of 3 counties on e-Citizen. These are:

  • The County Government of Nyeri
  • County Government of Mombasa
  • The County Government of Kisumu (including an  e-Construction permit)
  1.  KRA (Kenya Revenue Authority) Services On e-Citizen

iTax is also part of the Online tax Services accessible from e-Citizen.

You can make VAT payments, pay rental income tax, PAYE, and file annual returns among others on iTax via e-Citizen.

Here is a summary:

  • Filing of annual returns
  • Tax compliance certificate
  • VAT and rental income tax payment

Step by step guide on using eCitizen Kenya services

It is also important to tell you how to go through the process of getting served by the government online. So let’s jump into it:

Step 1: eCitizen.go.ke website

Open your web browser and type in www.ecitizen.go.ke. This will take you to the eCitizen Home Page from where you will be able to see the Overview, Services and FAQ links. Remember I told you that the FAQ questions are rather useless. The Services link on the other hand is great as it provides a platform for checking the particular services available by categories. 

Step 2: Create an Account

For you to receive the eCitizen Kenya, you must first create an account. Just at the Home Page, you will be able to Register simply by clicking on the Register Now button. The registration has four steps the first of which is to verify your National ID. After eCitizen has retrieved your ID details, including the very ugly picture of your face as normally captured by the National ID photographers (those guys ought to be taken to photography college), you’ll be taken to step 2 where you will be required to provide and confirm your email, create and confirm a password then head straight to step 3 after agreeing to the terms and conditions. I agreed to them but as usual, I don’t know what they are.

Since I am already registered, I do not have the privilege of knowing exactly what is required of you in steps 3 and 4 but I guess Step 3 requires you to add additional details like your Nationality, Postal Address (of which you may not have), Physical Address (A mandatory requirement) and others. In Step 4 I guess you’ll be required to finish your registration.

Step 3: Log in to your DashBoard

After you have an account, you will be able to request for services as offered by the National Transport and Safety Authority, Office of The Attorney General and Department of Justice, Department of Immigration Services, and Ministry of Land, Housing & Urban Development. What you will need to do is to simply click on Get Service Now button under any of the departments and you will be taken to the Department’s Service portal.

Once in the Department’s Service Portal e.g. NTSA’s, you will be able to click on Submit Application, a link that will take you to all the available services and from where you will be able to select your desired service and Apply.

Step 4: Apply for the Service

Most of the services e.g. Business Name Registration, Application for Passport among others require you to do the form filling online, submit the application form, pay for the service using the MPESA Pay Bill Number 206206 but complete the application by Physically visiting the relevant office to present either the original copies of relevant documents or sign physical copies of certain documents.

This is important that is worth emphasizing; simply filling in application forms online at eCitizen.go.ke and paying for the service does not guarantee that the service will be rendered. Most of the services already on offer via the online portal require you to physically visit the government offices.


If by any chance you will have trouble applying for your government service via eCitizen.go.ke, you can always receive help by sending an email to  support@ecitizen.go.ke or call either of these two numbers Orange +254 772 246 669 or Safaricom +254 708 206 206.

Geoffrey Nevine — IT Services and IT Consulting

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