Register & Access Government Services In Kenya via e-Citizen
This is all you need to know about e-Citizen Kenya
portal: I’ll guide you through the process of e- Citizen Registration,
e-Citizen Login and how to access all government services quickly from the
comfort of your sofa!
e-Citizen Kenya is your do-it-all self-service portal for
Kenyan nationals. Indeed, e-Citizen brings the government to you.
I say so because you can virtually access any crucial
government service on e-Citizen Kenya. From vehicle transfer, NTSA, County
government licenses, passport application…name it.
So, how do you maneuver on e-Citizen and how do you go about
applying for the various services?
I will be answering those plus more questions in this
resource.
What is e-Citizen Kenya Portal?
We already said that this is a government of Kenya-sponsored
citizenry services website (portal).
From here, you can get a majority of the services that would
otherwise have forced you to visit a government office.
From visa applications to paying land rates, it’s a one-stop
shop.
This Is Why You Should Register an Account On e-Citizen
Kenya Portal.
- Access
To All Crucial Government Services Conveniently.
Well, if you’re not on e-Citizen, things can be rough
whenever you try to access fundamental government services.
As we said, having an e-Citizen account is like having the
government in your computer/smartphone.
Indeed, there is very few government services left out.
And for those not yet integrated, for example, a complete
land registry, you can bet they will be on www.ecitizen.go.ke pretty soon.
Do you want a birth certificate? Or to fly to Dubai? Or you
have hit a Sportpesa Jackpot and want to buy a V8, and then you have to execute
the vehicle transfer from e-Citizen.
- Real-Time Update on Progress of Your Requests
You will be getting email notifications on how far your
requests are from being completed.
For instance, if you requested for a business license, as
soon as it’s ready, you get notified via email.
No more queues or anxious telephone calls just to enquire
whether you documents are ready.
Government Services You Can Get On e-Citizen.
e-Citizen Kenya hooks you up with lots of GOK (government of
Kenya) services. Sample them below.
- Business
Registration Services On e-Citizen
If you are opening a new business, converting your sole
proprietorship or partnership business to a limited company, or maybe you want
to amend the particulars of your business registration certificate, then the
e-Citizen Kenya portal is your go-to place.
Here is what you can easily do:
- Request
for the change of particulars –BN (Business name)
- Also, Request for the change of particulars –BN (address and partners)
- Request
for the change of particulars –CN (Company name)
- Strike
off a limited company
- Business
Name Search
- Registration
of new business names
- Registration
of collaterals (MPSR – Movable Property Security Rights)
- Perusal
of documents
- Registrar
Of Marriages Services On e-Citizen
A lot is happening on the marriage scene especially after
the enactment of the new Marriage (Customary Marriage) 2017 Rules, and the
stipulations of Marriage Act, 2014 (Section 96).
Well, in summary, if you wish to enter into a customary
marriage arrangement, you must obtain prior permission from the registrar of
marriages.
This came into force on August 1, 2017
Couples who successfully apply will be issued with
certificates recognizing their marriages.
So, where do you apply for the various marriage certificates?
e-Citizen portal!
These are the services you can access from the registrar of
marriages on e-Citizen.
- Notice
of Marriage.
- Issuance
of marriage registration certificates.
- Solemnization
of marriages.
- Issuing
of marriage certificates.
- Commissioning
of affidavits regarding marriages.
- Special
licenses for marriages.
3. National Transport & Safety Authority (NTSA)
services on e-Citizen
The NTSA (National Transport and Safety Authority) provides
myriad services to ensure sanity in our roads.
Driving licenses, vehicle inspections, licensing of
instructors for driving schools, the new smart (digital) driving license,
driving tests… they have their plate full.
You can access all the above and more services on citizen.
Here is a summary:
1. Driving Licenses and Driving Tests
- Booking
of a Provisional Driving License (PDL) Driving Test
- Interim
Driving License
- Driving
License Renewal (1 Year)
- Driving
License Renewal (3 Years)
- Conversion
of Foreign Licenses
- Copy
or records – driving license
- Foreigner’s
Driving License Endorsement
- Driving
Class Endorsement
- Test
drive booking
- Duplicate
Driving License
- Correction
of Published Driving License Information
- Foreign
Vehicle Permits/Licenses
- Applications
foreign vehicle permits
- The
applications for permit extensions for foreign vehicle permits
- Applications
foreign vehicle permits- 14 days
- Driving
Instructors Licensing
- Registration
of Driving Instructors license
- Test
booking- driving instructors
- Renewal
of Driving Instructors license
- New
Instructors License
- Motor
Vehicle Registration
- Copy
of records (Motor Vehicle Search)
- Paying
for Motor Vehicle de-registrations
- Paying
for replacement for those who have GK number plates
- Application
for special number plates
- Application
for personalized number plates
- Motor
vehicle re-registrations
- Trailer
re-registrations
- Tractor
re-registrations
- Ministry
Of Land (And Physical Planning) Services On e-Citizen
You can conduct search for the plot you’re buying, transfer
land, register a charge for a piece of land you own, query land rates and even
get land rent clearance certificates for your grounds from the Ministry
of Lands (and urban planning) online.
These are the land transactions you can process on NTSA:
- Query
and also pay land rent
- Upload
past land rent receipts / land rent clearance certificates
- Query
and also pay land rates
- Official
Land/plot Search (Nairobi Blocks)
- Verification
of the particulars (details) of your property
- Transfer
of land/plot ownership
- Application
of a charge or further charge
- The
application for registration of a caution
- Application
for withdrawal of a registered caution
- Assessment
and processing of all stamp duty matters
- Tracking
of previous applications/requests
- Department
Of Immigration Services On e-Citizen
If you are flying out for further studies, business, or for
whatever reason, you need a Visa and of course, a Kenyan passport.
Similarly, those coming to Kenya need these all-important
documents.
Guess where you can get all these? e-Citizen!
Here are the immigration services on e-Citizen:
- Application
for Passports -Adults
- Passports
-Children
- Single-entry
Kenyan Visa
- Transit
Kenyan Visa
- Temporary
permit -Adults
- Application
for a temporary permit -children
- Department
Of CID (Criminal Investigations Department) e-Citizen
A police clearance certificate is important when you’re
looking for a job, and in some cases, when tendering.
You can apply for your e citizen certificate of good conduct
and conveniently pay for the document online using mobile money, Credit/Debit
Cards.
Here are the CID services on the portal:
- Application
of a good conduct certificate from Kenya Police – Adults
- Application
of a good conduct certificate from Kenya Police- children under 18
- Civil
Registration Department Services On e-Citizen
You can get a birth certificate for your newly arrived
bundle of joy online. It’s also possible to get a late birth certificate from
e-Citizen.
Here are the birth registration services on e-Citizen Kenya:
- Application
for a birth certificate- current
- The
Application for a birth certificate- late
- Application
for death certificate
- County
Government Services On e-Citizen
As of now, you can apply for business licenses from a total
of 3 counties on e-Citizen. These are:
- The
County Government of Nyeri
- County
Government of Mombasa
- The
County Government of Kisumu (including an e-Construction permit)
- KRA
(Kenya Revenue Authority) Services On e-Citizen
iTax is
also part of the Online tax Services accessible from e-Citizen.
You can make VAT payments, pay rental income tax, PAYE, and
file annual returns among others on iTax via e-Citizen.
Here is a summary:
- Filing
of annual returns
- Tax
compliance certificate
- VAT and rental income tax payment
Step by step guide on using eCitizen Kenya services
It is also important to tell you
how to go through the process of getting served by the government online. So
let’s jump into it:
Step 1: eCitizen.go.ke website
Open your web browser and type in www.ecitizen.go.ke. This will take you to the eCitizen Home Page from where you will be able to see the Overview, Services and FAQ links. Remember I told you that the FAQ questions are rather useless. The Services link on the other hand is great as it provides a platform for checking the particular services available by categories.
Step 2: Create an Account
For you to receive the eCitizen Kenya, you must first create an account. Just at the Home Page, you will be able to Register simply by clicking on the Register Now button. The registration has four steps the first of which is to verify your National ID. After eCitizen has retrieved your ID details, including the very ugly picture of your face as normally captured by the National ID photographers (those guys ought to be taken to photography college), you’ll be taken to step 2 where you will be required to provide and confirm your email, create and confirm a password then head straight to step 3 after agreeing to the terms and conditions. I agreed to them but as usual, I don’t know what they are.
Since I am already registered, I do not have the privilege
of knowing exactly what is required of you in steps 3 and 4 but I guess Step 3
requires you to add additional details like your Nationality, Postal Address (of which you may not have), Physical Address (A
mandatory requirement) and others. In Step 4 I guess you’ll be required to
finish your registration.
Step 3: Log in to your DashBoard
After you have an account, you will be able to request for
services as offered by the National Transport and Safety Authority, Office
of The Attorney General and Department of Justice, Department of
Immigration Services, and Ministry of Land, Housing & Urban
Development. What you will need to do is to simply click on Get Service Now
button under any of the departments and you will be taken to the Department’s
Service portal.
Once in the Department’s Service Portal e.g. NTSA’s, you
will be able to click on Submit Application, a link that will take you to all
the available services and from where you will be able to select your desired
service and Apply.
Step 4: Apply for the Service
Most of the services e.g. Business Name Registration, Application for Passport among others require you to do the form filling online, submit the application form, pay for the service using the MPESA Pay Bill Number 206206 but complete the application by Physically visiting the relevant office to present either the original copies of relevant documents or sign physical copies of certain documents.
This is important that is worth emphasizing; simply
filling in application forms online at eCitizen.go.ke and paying for the
service does not guarantee that the service will be rendered. Most of the
services already on offer via the online portal require you to physically visit
the government offices.
Conclusion
If by any chance you will have trouble applying for your
government service via eCitizen.go.ke, you can always receive help by sending
an email to support@ecitizen.go.ke or call either of these two
numbers Orange +254 772 246 669 or Safaricom +254 708 206 206.