How To Update Safaricom SIM Details Online

How To Update Safaricom SIM Details Online

Safaricom has since caught up with the rest with an online platform, which now allows customers to update their SIM details via an online platform.

Here are a few things to note though: make sure your ID photos are as clear as possible because the system will fail you.

Also, try to update the details from your phone because the process is way much easier, and faster.

You do not need a selfie to complete the process, so you do not need to worry about that.

Your facial photo will be required, yes, but that will be done sometime in 2023.

Nonetheless, here is the simple update process:

  1. Go to this link.
  2. Enter your phone number.
  3. Enter the one-time password you will receive via SMS.
  4. Upload the front and back images of your ID.
  5. Complete and submit.

Afterward, the page will alert you that the process has been completed successfully.

To note, the site is overloaded, for now, so do not give up in case you receive an error message.

How to Physically Update Your Safaricom SIM Card Details

Visit the nearest Safaricom shop, dealer, or agent with your original ID to get started.

This is particularly important if your details were erroneously entered, you changed the details of your ID, you lost your SIM card and can’t replace it, or if you are the rightful owner of a SIM card and the system tells you that it has already been registered by someone else.

Updating your details is a simple process that takes less than two minutes. This way, you don’t have to worry about being subjected to a lengthy process that consumes most of your time.

When you visit the nearest Safaricom shop, dealer, or authorized agent, they will:
  • Key in your mobile number
  • Scan the back of your original ID
  • Capture a photo of you and that on the front of your ID
  • Sign the online document (both the customer and the agent)
  • Then the agent submits the details.
Please note that the person who has registered the line must be the one updating it. For example, husbands who register lines on behalf of their wives.

Similarly, minors must be accompanied by a parent or a guardian whose details will be used to register the line until they come of age. At this point, the two will also be required to visit a Safaricom Shop, customer care desk, Dealer, or Agent with their original IDs to update the details.

During the SIM card details upgrade, it is also possible to transfer ownership when both individuals visit the Safaricom shop with their original IDs.

What if Your ID Has Illegally Registered Numbers?

Safaricom launched the USSD Code *106# to help address many of the SIM card functions you might need, including checking for numbers registered with your ID without your consent. Using this menu, you can:
  • Check your number(s) alongside the details used for their registration
  • Report unknown numbers illegally linked to your ID
  • Cancel any reported numbers
If you want to check the numbers associated with your National ID, just:
  • Dial *106#.
  • Select 1: Check my numbers.
It will show you all the numbers registered with your details. And if there are numbers there that you can’t recognize, you can simply:
  • Dial *106#or go back to the Home
  • Select 2: Report unknown number
  • Choose the number you do not know.
  • Double-check and confirm the number for reporting
If you accidentally report one of your valid numbers, you can return to the menu, cancel the reported number, and start again.

SIM Card registration is now the law, and every Kenyan MUST adhere to it. It will protect you from criminal elements out on the prowl, trying to get a quick buck off of you. So, what are you waiting for? Update your SIM card details today!


What is Sim Registration update?

This a process where you are required to verify your Sim Registration documents by clicking on or visiting any Safaricom outlets countrywide. This is in line with Communication Authority guidelines.

How do I know that I need to update my details?

You can dial *106# and select option number one to check your Registration status.

What details are required to update my sim registration

You will be required to submit the following documentation

    1. Identification Document used during Registration (Original)
    2. Customer’s signature

Should I carry a photocopy of my ID?

No. The Safaricom Agent will scan your ID at the shop. Alternatively, you can upload your Original ID photo by clicking on and follow the simple steps

I did not register my line using my National ID. I used a different registration document. How do I update my details?

You are required to update your Sim Registration details based on the registration document used for the registration of your line. This includes Alien ID, Military ID or Passports.

I did not register my line using my National ID. I used another person’s (spouse/parent) registration details. How do I update my details?

The person that registered the line on your behalf can verify their Original ID details by clicking on and follow the simple steps. Should you wish to have the Registration details under your ID, you can both visit the nearest shop with your original IDs and request that ownership of the line be transferred to you.

How can I know the numbers which are registered using my ID?

Dial *106# and access option 1: Check Registration Status to get a view of your status and numbers registered to your ID

Do I still need to visit the registration point even when I view my numbers via *106# and confirm that they are ok?

No. Once you dial *106# and you are compliant, you do not need to visit the shop.

How long does the Sim registration update process take?

The process takes about 3 minutes to complete at the Safaricom Outlet. The agent will scan your original Identification document used during registration. These will be captured in the system together with your signature to complete your SIM registration process. Alternatively, self-update your sim registration and submit your Original ID details click on and follow the simple steps

What will happen to mobile numbers that I have not identified during the process of Sim Registration?

We will retain those numbers and verify their registration. If not claimed within the next 30 days, the lines will be recycled

How many times can an agent update customer detail?

An agent will capture your details once.

What happens when the agent or Self Sim verification link has collected all my details?

The system will forward your details to Safaricom for checks and validations. You can Dial *106# to check the status of your registration at any time.

What happens if 1 capture the wrong details (mobile number and ID) when during the process of self-sim registration update?

The agent will get a prompt from the system requesting them to capture the correct details.

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