Safaricom recently introduced M-Gas, a technology that
enables people to cook using gas by paying with Mpesa as you use it. Below is
how Safaricom M-Gas works, the refill process, and how to get it.
How Safaricom M-Gas works
Safaricom M-Gas is
a service where you are issued a gas cylinder, cooker, smart meter, and key
card for free. You will then be required to pay for the gas you use. You can
pay as little as Kenya Shillings 20.
How it works is almost similar to buying Kenya Power prepaid
tokens. You top-up money to your M-GAS account and the gas will be discharged
for use. Once the amount you paid runs out, the gas will stop being discharged
from the cylinder.
When the gas in the cylinder is about to be exhausted, the
smart meter will automatically detect that the gas will run out soon and alert
Safaricom M-GAS technicians to deliver it to your home without you having to
call them. You can also monitor the amount of gas in the cylinder or credit you
have left in your M-Gas account using the smart meter.
The main function of the smart meter mounted on top of the
Gas Cylinder is to control the amount of gas being released depending on your
credit status.
Hot to get Safaricom M-Gas
Gas users will no longer have to grapple with the hassle of
managing the replenishment of empty cylinders as the smart meter sends an alert
to M-Gas whenever the gas runs low. M-Gas will then dispatch a refilled
replacement to the customer, conveniently delivered to the comfort of their
homes, at no cost.
You can call the number provided in the contact section
below and a technician from Safaricom will come and install M-Gas in your home.
How to refill M-Gas and buy credits
Customers will have the flexibility of purchasing gas from as low as KES 1 through M-PESA, with the cost of providing three meals for a household coming at less than KES 70 per day.
The cost of the M-Gas is Kenya Shilling 70 per 300 grams of
LPG. If the gas has run out, a new refilled cylinder will be delivered to your
home for free by M-Gas service providers. Below is the procedure on how to buy
M-Gas credits.
- Go
to Mpesa Paybill
- Pay
using your M-Gas account and paybill number indicated in the smart meter
or payment details that you will be provided with during installation
- Your
Credits will reflect in your m-gas account after payment
- Start
using the gas
Safaricom M-Gas contact
In case you want to inquire about M-Gas distribution, or you
have gas leakage issues then you can contact Safaricom M-Gas using the customer
service contacts provided below:
- Phone
number: 0111 010 400
- Email:
customercare@mgas.ke
Summary of M-Gas terms of use
You cannot re-locate with Safaricom M-Gas and continue using
the gas without their permission. It will not work. You must notify them of the
new location you have migrated to so that they can inspect the area for
re-installation and addition of your new delivery address.
The gas cooker, LPG cylinder, and meter belong to Safaricom;
therefore, they can take it back if you move to a town where M-Gas services are
not offered.
You are not allowed to lend, change registration phone
number, disconnect, or dispose of M-GAS equipment without permission.
If you try to modify M-GAS and in the process, you damage
it, then you will pay Ksh. 10,000 to replace the equipment.
You may be charged Ksh. 100 for replacement of the key card
if you lose it.
If you do not use at least Ksh. 500 in one month, then M-Gas equipment may be recovered from you.