The Carrefour brand is owned and operated by the Majid Al Futtaim Company. Majid Al Futtaim operates over 320 Carrefour stores in about 16 countries, attending to more than 750,000 customers every day, and provides employment for over 37,000 collaborators. Carrefour has branches in over 30 countries across the Middle East, Africa, and Asia.
The Majid Al Futtaim Company opened the first
Carrefour branch in Kenya at the Hub Karen. Carrefour though considered
one of the most recent entries into the local retail market, Carrefour has
gained a lot of popularity among Kenyans for many reasons among them.
- Variety
of products: though some branches are said to have more variety
than others, you will not be disappointed in the carrefour branches you
locate. bringing unmatched value right at shoppers’ doorstep.
- Location: Though
covid affected the retail operator’s plans, they have tried to offer
Kenyan’s products and services at great locations.
- Product
arrangement: The product arrangement at Carrefour is great. Its easy to
find items along the isles.
- Friendly
and helpful staff: Great customer service not just a priority,it is at
the heart of the the carrefour team. The staff are always professional and
willing to assist.
- Reasonable
prices. The stores have the cheapest prices in town and they put
their money where there claim is. Carrefour has always guaranteed its
low prices on their items. the offer to refund upto 10 times
the difference, should you happen to find the same item at
a cheaper price somewhere else, Terms and conditions apply.
- Currency
flexibility; Word on the street is that they accept dollars and
give you change in Kenya Shilling (KSh).
- Online
shopping: A pioneer in the space, Carrefour offers its customers
convenience by enabling customers to shop online via their app , on Jumia
Kenya or website and get deliveries speedily by either driving in to pick
them, or have the shopping delivered to their homes.
- FREE
delivery service: This is available for TVs over
49” and large kitchen appliances including fridges, freezers, washing
machines and dishwashers.
Free delivery is applicable for areas who are in Nairobi or those that
live close by their branches.
- Service
& Warranty: All items available on Carrefour in Kenya where
applicable are delivered with the brand’s warranty and protection promise.
This is to guarantee that they have original stock from the brand.
- Their
return & exchanges policy: With a thoughtful and responsive
return policy valid for 14 days from the day the item, is bought or
received. Carrefour allows returns and even better gives cash refunds
allowing you to pick that or other items in their store or elsewhere.
- Carrefour
FREE PARKING: getting a parking spot, least of all a the perfect
one is harder than shopping. Carrefour makes it worth your while when you
shop with them by giving you a free 1-hour parking voucher
for every KES 3,000 (three thousand Kenyan shillings) spent at their
stores to scan at the parking payment verification machine.
- Loyalty
program: Last but not least is the Carrefour Kenya’s Loyalty
program. It is free of charge to register for and available at any of
their stores. Unlike other local supermarkets where you never know how
many points you have and have to initiate redemption to exchange for
goods. Their loyalty points are not just for the sake of having a program.
They switch up products and brands every week as part of their “MyCLUB”
campaign. Every time a customer reaches 500 points, they get a 50 QR
voucher, redeemable at any Carrefour store. Meaning the more you shop with
their branches and accumulate loyalty points at MyCLUB, the more you save!
Top Products Categories
Carrefour stocks lots of products in various brands. The
available top products range from Fresh Food, Fruits & Vegetables,
Beverages, Frozen Food, Bakery, Beauty & Personal Care, Baby Products,
Cleaning & Household, Bio & Organic Food, Pet Supplies, Electronics
& Appliances, Health & Fitness, Smartphones, Tablets, Related
accessories & Wearables, Alcohol, Home & Garden.
Carrefour Head office and contact numbers
The Carrefour Enterprises head office in Kenya be contacted
via website, via phone number; 0800 221 322, via email on kencallcenter@mafcarrefour.com
Alternatively, they can be reached on social media via
various platforms such as on their Facebook page-@CarrefourKe,
Instagram page-@carrefourkenya and twitter handle-@CarrefourKe. Operating hours at the carrefour headquarters
are between 8am to 5pm daily.
CARREFOUR KENYA BRANCHES LIST
The retail market operator has so far opened 14 branches
countrywide, below is a list of updated branches and their locations as well as
their hours of operation:
- Carrefour
Thika Road Mall
Supermarket is located in: TRM – Thika Road Mall on the ground floor.
The TRM mall is along Thika Rd highway (off exit 8), at
Roysambu in Nairobi.
Operating hours are between 7:30am to 10pm daily
- Carrefour
Sarit Center
This store is located in: Sarit center, Karuna
Rd ,Westlands in Nairobi.( Where Uchumi supermarket was previously).
Its operating hours are between 8am to 10pm daily
- Carrefour
Village Market
Located in: Market, at the old block (where Nakumatt
supermarket was)
The village market is located on Limuru Rd,
Nairobi.
Operating hours are between 8am to 10pm daily.
- Carrefour
Galleria
This carrefour store is situated in: Galleria Mall.
The galleria shopping mall is located at the Junction of
Magadi and Langata road.
This store’s operating hours are between 8am to 10pm daily.
- Carrefour
Mega
The Carrefour mega branch is on Uhuru
Highway opposite Nyayo Stadium, Nairobi.
Its operating hours are between 8am to 11pm daily.
- Carrefour
Two Rivers
This store is located within the Two Rivers mall Off Limuru
Rd, at Ruaka in Nairobi
The operating hours are between 8am to 10pm daily.
- Carrefour
The Hub
Branch is sited in the Hub Karen at Nairobi
Its operating hours are between 8am to 10pm daily.
- Carrefour
Westgate
Located in: Westgate Shopping Mall at
Westlands,Nairobi
Operating hours are between 8am to 10pm daily
- Carrefour
Southfield
The Carrefour Hypermarket is at Southfield Mall at Embakasi
This branch has operating hours are between 7am to 10pm
daily
- Carrefour
Supermarket NextGen
The Mombasa road branch can be found in the nexgen shopping
mall
Operating hours are between 7:30am to 10pm daily
- Carrefour
Supermarket Kisumu UNITED
Located on ground floor where Tuskys branch was at Kisumu
united mall
Operating hours are between 7am to 10pm daily.
- Carrefour
Hypermarket Kisumu MEGA
Branch is located at the Kisumu mega mall
Operating hours are between 7am to 10pm daily
- Carrefour
Supermarket Diani
Carrefour at Diani is at centre point mall in Diani
Operating hours are between 8am to 10pm daily.
- Carrefour
Nyali Supermarket
This Mombasa carrefour branch is found at Nyali centre on
links road, Nyali
Operating hours at the branch are between 8am to 10pm daily.
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