The Carrefour brand is owned and operated by the Majid Al Futtaim Company. Majid Al Futtaim operates over 320 Carrefour stores in about 16 countries, attending to more than 750,000 customers every day, and provides employment for over 37,000 collaborators. Carrefour has branches in over 30 countries across the Middle East, Africa, and Asia.

The Majid Al Futtaim Company opened the first Carrefour branch in Kenya at the Hub Karen. Carrefour though considered one of the most recent entries into the local retail market, Carrefour has gained a lot of popularity among Kenyans for many reasons among them.

  1. Variety of products: though some branches are said to have more variety than others, you will not be disappointed in the carrefour branches you locate. bringing unmatched value right at shoppers’ doorstep.
  2. Location: Though covid affected the retail operator’s plans, they have tried to offer Kenyan’s products and services at great locations.
  3. Product arrangement: The product arrangement at Carrefour is great. Its easy to find items along the isles.
  4. Friendly and helpful staff: Great customer service not just a priority,it is at the heart of the the carrefour team. The staff are always professional and willing to assist.
  5. Reasonable prices. The stores have the cheapest prices in town and they put their money where there claim is. Carrefour has always guaranteed its low prices on their  items. the offer to refund upto 10 times the difference, should you happen to find the same item at a cheaper price somewhere else, Terms and conditions apply.
  6. Currency flexibility; Word on the street is that they accept dollars and give you change in Kenya Shilling (KSh). 
  7. Online shopping: A pioneer in the space, Carrefour offers its customers convenience by enabling customers to shop online via their app , on Jumia Kenya or website and get deliveries speedily by either driving in to pick them, or have the shopping delivered to their homes.
  8. FREE delivery service: This is available for TVs over 49” and large kitchen appliances including fridgesfreezerswashing machines and dishwashers. Free delivery is applicable for areas who are in Nairobi or those that live close by their branches.
  9. Service & Warranty: All items available on Carrefour in Kenya where applicable are delivered with the brand’s warranty and protection promise. This is to guarantee that they have original stock from the brand.
  10. Their return & exchanges policy: With a thoughtful and responsive return policy valid for 14 days from the day the item, is bought or received. Carrefour allows returns and even better gives cash refunds allowing you to pick that or other items in their store or elsewhere.
  11. Carrefour FREE PARKING: getting a parking spot, least of all a the perfect one is harder than shopping. Carrefour makes it worth your while when you shop with them by giving you a free 1-hour parking voucher for every KES 3,000 (three thousand Kenyan shillings) spent at their stores to scan at the parking payment verification machine.
  12. Loyalty program: Last but not least is the Carrefour Kenya’s Loyalty program. It is free of charge to register for and available at any of their stores. Unlike other local supermarkets where you never know how many points you have and have to initiate redemption to exchange for goods. Their loyalty points are not just for the sake of having a program. They switch up products and brands every week as part of their “MyCLUB” campaign. Every time a customer reaches 500 points, they get a 50 QR voucher, redeemable at any Carrefour store. Meaning the more you shop with their branches and accumulate loyalty points at MyCLUB, the more you save!

Top Products Categories

Carrefour stocks lots of products in various brands. The available top products range from Fresh Food, Fruits & Vegetables, Beverages, Frozen Food, Bakery, Beauty & Personal Care, Baby Products, Cleaning & Household, Bio & Organic Food, Pet Supplies, Electronics & Appliances, Health & Fitness, Smartphones, Tablets, Related accessories & Wearables, Alcohol, Home & Garden.

Carrefour Head office and contact numbers

The Carrefour Enterprises head office in Kenya be contacted via website, via phone number; 0800 221 322, via email on

Alternatively, they can be reached on social media via various platforms such as on their Facebook page-@CarrefourKe, Instagram page-@carrefourkenya and twitter handle-@CarrefourKe. Operating hours at the carrefour headquarters are between 8am to 5pm daily.


The retail market operator has so far opened 14 branches countrywide, below is a list of updated branches and their locations as well as their hours of operation:

  1. Carrefour Thika Road Mall

Supermarket is located in: TRM – Thika Road Mall on the ground floor.

The TRM mall is along Thika Rd highway (off exit 8), at Roysambu in Nairobi.

Operating hours are between 7:30am to 10pm daily 

  • Carrefour Sarit Center

This store is located in: Sarit center, Karuna Rd ,Westlands in Nairobi.( Where Uchumi supermarket was previously).

Its operating hours are between 8am to 10pm daily

  •   Carrefour Village Market

Located in: Market, at the old block (where Nakumatt supermarket was) 

The village market is located on Limuru Rd, Nairobi. 

Operating hours are between 8am to 10pm daily.

  • Carrefour Galleria

This carrefour store is situated in: Galleria Mall.

The galleria shopping mall is located at the Junction of Magadi and Langata road.

This store’s operating hours are between 8am to 10pm daily.

  • Carrefour Mega

The Carrefour mega branch is on Uhuru Highway opposite Nyayo Stadium, Nairobi.

Its operating hours are between 8am to 11pm daily.

  • Carrefour Two Rivers

This store is located within the Two Rivers mall Off Limuru Rd, at Ruaka in Nairobi 

The operating hours are between 8am to 10pm daily.

  • Carrefour The Hub

Branch is sited in the Hub Karen at Nairobi

Its operating hours are between 8am to 10pm daily.

  • Carrefour Westgate

Located in: Westgate Shopping Mall at Westlands,Nairobi

Operating hours are between 8am to 10pm daily

  • Carrefour Southfield

The Carrefour Hypermarket is at Southfield Mall at Embakasi

This branch has operating hours are between 7am to 10pm daily

  1. Carrefour Supermarket NextGen

The Mombasa road branch can be found in the nexgen shopping mall

Operating hours are between 7:30am to 10pm daily

  1. Carrefour Supermarket Kisumu UNITED

Located on ground floor where Tuskys branch was at Kisumu united mall

Operating hours are between 7am to 10pm daily.

  1. Carrefour Hypermarket Kisumu MEGA

Branch is located at the Kisumu mega mall

Operating hours are between 7am to 10pm daily

  1. Carrefour Supermarket Diani

Carrefour at Diani is at centre point mall in Diani

Operating hours are between 8am to 10pm daily.

  1. Carrefour Nyali Supermarket

This Mombasa carrefour branch is found at Nyali centre on links road, Nyali

Operating hours at the branch are between 8am to 10pm daily.

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