Gmail Not Showing Attachment Problem Solved

Gmail Not Showing Attachment Problem Solved

On the last day, one of my colleagues sent me an e-mail after completing work. After receiving the e-mail, I opened the e-mail, but there was no attachment. I called him to tell him he did not attach the file with his mail.

But he says he attached the file before sending it, but I did not believe that file is attached; maybe he is lying. I was shocked when I saw the screenshot of that e-mail from his sent item; there was an attachment with mail but not in my Gmail.

I asked him to resend the e-mail, he tried many times, but I never got the attachment. I become irritating; why it’s happening to me? Then I do research to find out why my Gmail is not showing attachments.

Why Gmail does not show attachments when you are using Gmail on the computer?

There are many reasons for Gmail not showing attachments; some of them are given below.

  • One of the primary reasons for not showing attachments is when your sender does not attach the files with e-mails. Sometimes a sender forwards the old e-mail, and then the attachment is not included in the e-mail, but he did not notice.
  • It is better to ask the sender to check or make it a habit to attach a file whenever forwarding the e-mail.
  • Another popular reason for not showing Gmail attachments is when the sender sets their e-mails as confidential and applies restrictions on attachments.

When does the attachment not download or open?

  • There could be the following reasons when you see the attachment but cannot download or open the file.
  • Maybe you are logged in with an unsupported web browser.
  • You should remove the extensions from your browser, sometimes due to the extensions system not allow Gmail to download or open attachments.
  • Your browser caches and cookies may also one of the reasons for not showing attachments. It is good to clear cookies and caches of your browser site.

Why can I not open or download attachments in Gmail when using Android?

When you are using the Android phone, but when you open your Gmail account to download an attachment, you could not do that due to the following reasons.

  • Maybe the attachments allow unverified scripts, making it unable to confirm the extension is safe to open. It happens due to malicious software installed on your Android.
  • Some e-mails contain Encrypted attachments that need a password before opening the attachments.

Troubleshooting Guide: Gmail Attachments Not Working

Gmail is a popular email service that allows users to send and receive messages along with attachments. However, encountering issues with Gmail attachments not working can be frustrating, especially when you need to send or access important files. In this troubleshooting guide, we will explore common problems users face with Gmail attachments and provide practical solutions to help you resolve these issues and ensure smooth file sharing.

1. Check File Size and Format:

Gmail has specific limitations on file size and certain file formats. Ensure that your attachment does not exceed the maximum allowed size (currently 25 MB for regular Gmail accounts). Additionally, check if the file format is supported by Gmail. Consider compressing larger files or using alternative file-sharing methods for bigger attachments.

2. Enable the Attachment Functionality:

Sometimes, the attachment feature may be accidentally disabled or restricted in your Gmail settings. To enable attachments, open your Gmail account settings, navigate to the "Attachments" section, and make sure that the option to allow attachments is enabled.

3. Clear Browser Cache and Cookies:

Clearing the cache and cookies of your browser can help resolve issues caused by stored data conflicts. Go to your browser's settings, find the option to clear browsing data, and select the cache and cookies checkboxes. After clearing the data, relaunch Gmail and check if the attachment problem persists.

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4. Disable Browser Extensions:

Browser extensions can sometimes interfere with the functionality of Gmail attachments. Disable any unnecessary extensions or try accessing Gmail in an incognito or private browsing mode, which disables most extensions by default.

5. Try a Different Browser:

If you are experiencing issues with attachments in a specific browser, try accessing Gmail in a different browser. This can help determine if the problem is specific to your browser or a more general issue. Ensure that the alternative browser is up-to-date and compatible with Gmail.

6. Update Your Browser:

Using an outdated browser version may cause compatibility issues with Gmail attachments. Ensure that you are using the latest version of your preferred browser. Visit the browser's official website to check for updates and install them if available.

7. Disable Antivirus or Firewall:

In some cases, antivirus software or firewall settings may block Gmail attachments from functioning properly. Temporarily disable your antivirus or firewall and try attaching the file again. Remember to re-enable these security measures once the issue is resolved.

8. Test Attachment on a Different Device:

To determine if the problem is device-specific, try accessing Gmail and attaching files on a different device. If the issue persists across multiple devices, it is likely an account or settings-related problem rather than a device-specific issue.

9. Check Internet Connection:

A stable and reliable internet connection is crucial for uploading and downloading attachments in Gmail. Ensure that you have a strong and uninterrupted connection. If your connection is weak or intermittent, try switching to a different network or contacting your internet service provider for assistance.


Gmail provides a convenient platform for email communication, including file attachments. If you encounter issues with Gmail attachments not working, follow the troubleshooting steps outlined in this guide. Check the file size and format, enable attachment functionality, clear browser cache and cookies, and disable browser extensions. Try using a different browser, update your current browser, and temporarily disable antivirus or firewall settings. Test attachments on a different device and ensure a stable internet connection. If the problem persists, contact Gmail support for further assistance tailored to your specific issue.

FAQs on Gmail Attachment Issue

Q1: Why are my attachments not uploading in Gmail?

There could be several reasons why attachments are not uploading in Gmail. Some common causes include exceeding the maximum file size limit, using an unsupported file format, a poor internet connection, or browser-related issues. Check the file size, format, and internet connection, and follow the troubleshooting steps mentioned in the guide to resolve the problem.

Q2: How can I reduce the size of my attachments in Gmail?

To reduce the size of your attachments in Gmail, you can compress them using file compression software or online compression tools. These tools help reduce the file size without significantly affecting the quality. Alternatively, consider using cloud storage services or file-sharing platforms to share larger files instead of attaching them directly to the email.

Q3: What file formats are supported for attachments in Gmail?

Gmail supports a wide range of file formats for attachments, including common formats like PDF, DOC, XLS, PPT, JPG, and PNG. However, there are some file types that Gmail does not support, such as EXE, ZIP, or certain types of executable files for security reasons. Ensure that your attachment is in a supported file format to avoid any issues.

Q4: How do I enable attachments in Gmail if they are disabled?

To enable attachments in Gmail, access your Gmail account settings and navigate to the "Attachments" section. Make sure the option to allow attachments is enabled. If it is already enabled and you still can't attach files, follow the other troubleshooting steps in the guide to resolve the issue.

Q5: Is there a limit to the number of attachments I can include in a single Gmail message?

Gmail does not have a specific limit on the number of attachments you can include in a single message. However, keep in mind that there are limits on the total message size, including both the message body and attachments. If you exceed these limits, you may encounter issues when sending or receiving the email.

Q6: How do I troubleshoot attachment issues in specific browsers?

If you are experiencing attachment issues in a specific browser, try accessing Gmail in a different browser to see if the problem persists. Clearing the cache and cookies of the problematic browser, updating the browser to the latest version, or disabling unnecessary extensions can also help resolve browser-related attachment issues.

Q7: Why do attachments take a long time to upload in Gmail?

Slow attachment uploads in Gmail can be due to various factors, such as a large file size, a slow internet connection, or congestion in the network. Consider compressing the attachment, ensuring a stable and fast internet connection, and trying the upload at a different time when the network is less busy.

Q8: How can I retrieve a file attachment that was blocked by Gmail's security measures?

If Gmail's security measures block a file attachment, it is generally because the file is flagged as potentially harmful. In such cases, you can upload the file to a cloud storage service (e.g., Google Drive) and share the download link instead. This allows the recipient to access the file securely.

Q9: Can I attach files from cloud storage services like Google Drive in Gmail?

Yes, you can attach files directly from cloud storage services like Google Drive when composing an email in Gmail. Click the "Insert files using Drive" icon in the email compose window, navigate to the file you want to attach, and select it. This way, you can share larger files without worrying about attachment size limits.

Q10: How do I contact Gmail support for assistance with attachment issues?

To contact Gmail support for assistance with attachment issues, visit the Gmail Help Center and navigate to the contact options provided.

Final Thoughts:

Gmail is one of the popular E-mail platforms which helps people to manage their business. It provides an excellent communication source for people to interact with each other. But sometimes due to carelessness of the sender can cause trouble. For example, a sender unintentionally applied the restriction on the attachment’s opening, or he forgets to attach the file, but without confirmation, he insists that he attached the file. We have provided you the right information about such problems in the above content for your help.

Geoffrey Nevine — IT Services and IT Consulting

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