How To Get NSSF Status Online | Mobile App | SMS | USSD

How To Get NSSF Status Online | Mobile App | SMS | USSD

National Social Security Fund (NSSF) is a Kenyan government agency mandated with polling together member’s contributions and channeling the funds into investment ventures to generate returns for later distribution back to dependents as retirement benefits.

The scheme accommodates members of both formal and informal sectors. To necessitate smooth operations, each NSSF member is obliged to ensure monthly contributions get submitted in time.

Whether individual members or the employer files the deductions, tracking the funds is crucial. There are other ways someone can access both NSSF details, that is, via email and through the website.

How to check the NSSF number in Kenya

When you register with the NSSF, you get issued with an NSSF card that bears your name and NSSF number, among other details. This identifies you as an individual, but it also helps you make your contributions easily.

If you have lost your NSSF number, you can request it from any of our Social Media pages, Email us at, or call our toll-free line  0800 2212744. To replace your NSSF card, kindly visit any of our offices with a copy of your ID for a printout. You will be charged Ksh.200 for card replacement.

You can then check the NSSF number online through the NSSF self-service portal. You can likewise contact the NSSF help team to retrieve your NSSF number.

How to Check NSSF Status via SMS

If you want to keep tabs on your statutory contributions, you may want to check the status of your NSSF contributions. A few years ago, you would be required to visit the respective offices to obtain a statement.

  1. Send the word “NSSF” to *303# and follow instructions.
  2. Type NSSF, NSSF No, Date of Birth, Full Names and send to *303#. Remember to leave space after typing each detail.
  3. You will receive a PIN (after they validate their data)
  4. Type Bal, your new PIN” and send to *303#
  5. View your statement balance.

How to check your NSSF statement via USSD

  • Dial *303#
  • Select member services > Contribution Information > Email Contribution Statement

You will receive a PDF copy of your statement in your email.

How to get NSSF Status Through Online

You must first be registered within the online portal to take advantage of the provisions of the web-based system.

  1. Launch the NSSF Self-Service portal on your browser.
  2. On the e-portal, click on the “Member self-service links “option.
  3. Among the several links displayed, hover and select the ‘NSSF contributions statement’ tab.
  4. A statement’s account login page displays. Have with you an NSSF username and password to allow you to log in. After filling out the login details correctly, proceed and enable account privileges.
  5. After logging in, expect a welcome remark. Click on the provided link on the page to continue.
  6. After the page redirects you to your account, scroll to select the statement period you wish to access. Click on “Issue account.”

How to Check NSSF statement via mobile phone app

NSSF mobile app is available on both Android and IOS platforms. For Android devices, download the app on Google Play Store. iPhone device owners can access the App Store to download a compatible application.

  1. After installation, launch the app
  2. You will be prompted to create an offline credential using a password and username. Save the personal details by selecting ‘save offline login.’
  3. A notification, ‘Login saved’ will appear signaling a successful creation of login data.
  4. Click ‘ok.’
  5. Proceed and use the verified offline login details to access the app features.
  6. After successful login, you will be prompted
  7. Then go ahead and tap on ‘Add new member’.
  8. To continue at this point, you must have registered on the NSSF e-service. If registered, continue and input your e-service username and password plus the NSSF member’s number.
  9. If not cataloged into the NSSF e-service, click the button, ‘Not registered? Register. Include the details required, validate, and save.
  10. A notification displayed as ‘member created’ confirms successful registration. Click the ‘ok’ option.
  11. The app will then take you to a page where you will be prompted to select the indicated identity credentials.
  12. The app will redirect you to a new interphase layout displaying a member’s account, where, you are provided various options to select. In this case tap on ‘View statement.’
  13. Download the statement if prompted to do so and view it from your device.

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