Branch Teller
As a Branch Teller, you’ll ensure every remittance
transaction is processed with accuracy, professionalism, and compliance. From
verifying documents and identifying fraud risks, to managing cash, updating
permits with county offices, sourcing local materials, and engaging customers
with Mukuru’s services — no two days are the same!
If you’re detail-driven, people-focused, and passionate
about making a real difference in your community, we can’t wait to meet you.
Duties and Responsibilities (Include but are not limited to):
Transaction Processing
- Perform
Know Your Customer (KYC) checks on all transactions (sending and
receiving).
- Verify
authenticity of currency received for outbound transactions.
- Count
and recount cash for accuracy before disbursement.
- Cancel
outbound orders not meeting KYC requirements.
- Monitor
transaction limits according to Central Bank regulations.
- Conduct
daily cash-ups and reconciliations.
- Prepare
and submit Central Bank of Kenya reports.
Customer Service & Sales
- Assist
customers with completing forms and understanding Mukuru’s services.
- Provide
professional and efficient customer service.
- Market
Mukuru products and services to walk-in customers.
- Engage
with potential customers to grow the branch’s client base.
- Identify
and promote cross-selling and upselling opportunities.
Compliance and Security
- Report
suspicious transactions to the AML (Anti-Money Laundering) Reporting
Officer.
- Assist
customers in completing Enhanced Due Diligence (EDD) forms for suspicious
transactions.
- Safeguard
cash in the safe, including personal PIN and password management.
- Securely
store devices and cash overnight.
- Conduct
daily security inspections of branch premises before opening.
- Maintain
visitor logbook and verify identification.
- Complete
all required compliance training and adhere to internal policies.
Operational & Administrative Duties
- Visit
county offices to process and renew business permits.
- Work
with local vendors to source materials and supplies for branch operations.
- Maintain
a clean and organized workspace.
- Ensure
proper filing and record-keeping of transactions and reports.
- Perform
regular inventory checks for supplies and operational needs.
- Ensure
the branch remains compliant with regulatory and company policies.
Reporting & Performance Management
- Compile
and submit sales, transactn, and compliance reports to the Branch Manager.
- Participate
in monthly KPI discussions with the Branch Manager or Regional Manager.
- Attend
bi-annual performance reviews.
- Continuously
improve personal skills through training and professional development.
Key Requirements:
- Grade 12
/ Equivalent (Diploma in Business, Finance, or related field
preferred).
- 1+
years experience in a financial services role, cash handling, or branch
operations.
- Knowledge
of foreign exchange regulations, FICA, and AML.
- Strong
understanding of cash management, compliance, and risk assessment.
- Experience
working with local authorities and vendors is an added
advantage.
- Sales experience is
a plus