BURN is looking for an IT Officer is
responsible for managing and supporting the information technology
infrastructure. This includes maintaining hardware and software systems,
ensuring network security, providing technical support to staff, and
implementing IT policies and procedures.
The IT Officer will play a key role in troubleshooting
technical issues, managing data backups, and staying current with technological
advancements to ensure the organization’s systems are efficient and secure.
Duties and Responsibilities
- Administration
of the active directory – Creating, and modifying user accounts, groups,
computer accounts, organizational units (OUs), and other objects in the
directory service database.
- Administration
of office 365 platform – SharePoint, Teams, Exchange, PowerApps
- Support
development and implementation of new computer projects and new hardware
installations.
- Diagnosing
and fixing problems or potential problems within the network and its
hardware, software, and computer systems.
- Assist
in maintaining IT inventory for all IT assets within the organization and
conducting regular preventive maintenance on all IT assets and logging the
same.
- Preparing
regular reports on IT support issues, maintenance logs, and any other
relevant report that may be asked by the supervisor.
- Configuring
hardware and software, setting up peripherals such as printers or routers,
repairing equipment, and providing daily support for computer network
users.
- Monitoring
network, firewall, and computer systems to ensure 99.9% uptime, security
& improved performance.
- Provide
user support in setting up & conducting end-user training for all
relevant IT platforms.
- Any
other duties as assigned by the supervisor.
Skills and Experience
- Bachelor’s
degree in information technology, Computer Science, or a related field.
- Proven
experience as an IT Officer or a similar role, with a minimum of 1year of
relevant experience.
- Strong
technical knowledge of IT hardware, Active Directory, 0365, networks,
operating systems, and software applications.
- Proficiency
in IT support and troubleshooting, with the ability to diagnose and
resolve technical issues effectively.
- Prioritization
& organization of work to ensure timely completion of tasks.
- Solid
understanding of IT security principles and best practices, with hands-on
experience in implementing security measures.
- Excellent
communication skills, both verbal and written, with the ability to convey
technical information to non-technical users.
- Strong
analytical and problem-solving skills, with the ability to think
strategically and propose innovative solutions.
- Certifications
such as ITIL are highly desirable.
- Ability
to prioritize tasks, handle multiple responsibilities simultaneously, and
work effectively under pressure.