National Customer Manager
Role Context
Plan, organise and direct the Key Accounts Group in country
in order to achieve targeted revenues and profitability.
Key responsibilities
- Manage
and develop a portfolio of prospects and existing customers &
establish customer agreements. Develop and implement an approach to secure
competitors major account customers (prospects) in the shortest time
possible
- Is in
daily contact with customers, provide customer and sales support. Liaise
with Ground Operations to ensure that Regular customers get the required
service
- Make
decisions during negotiation with customers related to volume and discount
levels. Propose discount agreements to the sales manager for approval
- Plan,
organise and direct the National Channel Group in country in order to
achieve targeted revenues and profitability
Minimum Requirements
Education & Experience
- Bachelor
Degree and 6-8 years’ experience in related field, including at least 2
years of supervisory experience
- Extensive
depth of expertise and knowledge in specialized areas
- A
thorough understanding of specific aspects of work supervised
- Develops
advanced concepts
- Viewed
as expert in functional or business area within DHL
- Deals
with cross-cultural tactical issues
- Relationship
building
- Commercial
focus
- Customer
Orientation
- Building
and leading teams
- Cross
border thinking
- Computer
proficiency