Job Summary
The jobholder will ensure effective
design, provision and management of the end-to-end delivery of all
infrastructure services i.e. Network (intranet, Extranet, Internet, Internet
facing environments,3rd party connectivity via VPN’s, Internet breakouts), Load
Balancers, Firewalls Data Centre Mobility, Voice Services, Wireless
Job Description
Key Accountabilities
Networks, Infrastructure and Data Centre Management 60%
- Responsible
for ensuring 99.5% uptime of all the platforms being supported
- Ensure
Absa Group IT standards and procedures are in place and adhered to.
- Support
and manage the network infrastructure
- Management
of all aspects of problem definition through resolution, supplier liaison,
development of escalation procedures and monitoring adherence to them.
- To
carry out system administration, performance tuning and capacity planning,
to continually assess the installation to ensure it is appropriate for
current and planned developments making recommendations for change.
- Evaluate
equipment requirements and proposals for supply, implementation and
development of new or existing services and systems.
- Keep
updated with the latest trends in IT and IS development.
- Provide
complete & expert support to IT Service and Support analysts, into
resolution of complex problems, installation, operation and management of
servers and clients.
- Act as
an escalation point for the business in the absence of the Manager.
- Install,
test and audit hardware and software systems and configure the computers
to ensure effective and secure systems.
- Design
and develop new network solutions for new initiatives
- Develop
plans to ensure effective scheduling of IT Change ensuring the completion
of Technology projects within expected time and cost frames.
- Ensure
that projects are executed according to projects scope and that project
deliverables are met by liaising effectively with Project Managers and the
business.
- Ensure
SLA’s are followed and met, through the monitoring and reporting of
targets, and the undertaking of corrective action where necessary.
- Ensure
all current IT systems are operating effectively.
- Ensure
that documentation of server configurations, local area networks and any
changes to the configuration/network design is carried out.
- Ensure
the highest level of system availability and performance is achieved
through measurement and proactive initiatives.
- Regular
monitoring of all outstanding faults and liaison with the services
providers regarding the faults and provide reports on a regular basis on
network and bandwidth utilization
- Effectively
manage and control the Data Centers
Risk Management – 15%
- Build
relationship with country Technology Risk and Compliance team and provide
support wherever required.
- Ensure
that processes and controls are executed in daily work and understand the
reasons for the controls and the consequences for failing to adhere to
prescribed processes.
- Test a
sample of activities on a weekly basis by reviewing documentation and
checking work completed by team members to see if control requirements are
being adhered to. Coach the team members on areas for improvement and
highlight major failures to the manager of the area
- Provide
evidence/supporting documents to auditors or management assurance
consultants during formal reviews
- Identify
losses due to processing errors or internal fraud in the department.
Escalate to the manager and provide all the required information to allow
logging of the Risk and Loss events. Participate in the investigations
- Make
team members aware of all the changes to policies, processes and
procedures that are being planned for the area and ensure that they are
able to incorporate the changes on the effective date. Ensure that team
members read circulars that are relevant to the area and answer questions
they may have.
- Contribute
and deliver to the improvement of the risk profile by delivering improved
governance, risk management, controls and compliance requirements.
- Devise
and implement an effective plan to deliver a satisfactory risk and audit
profile for Operations & IT and achieve audit and assurance targets.
Controls – 15%
Ensure that all activities and duties are carried out in
full compliance with regulatory requirements, Enterprise-Wide Risk Management
Framework and internal Absa Policies and Policy Standards. Understand and
manage risks and risk events (incidents) relevant to the role.
People Management – 10%
- Responsible
for driving own Performance Development, collating relevant documentation,
preparing for and arranging reviews.
- By
utilizing skills matrix, identify training and development requirements,
formulating own plan to be agreed with team leader.
- Responsible
for ensuring own plan is completed within agreed timescales.
- Complete
all necessary training and obtain accreditation to meet role standards.
Education and experience required
- Undergraduate
or higher in Computer Science, information Technology or any other
Technology related field.
- IT
network planning and operations experience.
- 8
years minimum IT experience
- Experience
in digital financial services from either Telco or Financial Institution
companies.
- Experience
in solutions development lifecycle management using waterfall, agile &
hybrid methodologies.
Subject Matter Expert Qualifications
- ITIL
Certification.
- Any
cloud certification (AWS/Azure/Google).
- Network
certification – CCNP or equivalent.
- Firewalls,
switching and routing certifications.
- Excellent
understanding of Infrastructure.
- Minimum
of 4 years’ service management experience
Knowledge and skills: (Maximum of 6)
- Professional
networking skills (Solid)
- Cloud
expertise (Solid)
- ITIL –
Governance Framework (Solid)
- Software
Defined WAN SDWAN skills (Solid)
- Understand
the IT service delivery within a corporate environment (Advanced)
- Negotiation
Skills (Solid)
- Communication
Skills (Written and Verbal) (Solid)
- Conceptual
thinking, ability to analyze, make decisions and initiate action (Solid)
Competencies: (Maximum of 6 competencies)
- Agile
ways of working (Meets all the requirements)
- Business
Analysis (Meets all the requirements)
- Creative
and innovative thinking (Meets all the requirements)
- Openness
to change (Meets some of the requirements and needs further development).