Staycation Supervisor Job at Superior Homes

Superior Homes Kenya PLC is a real estate developer who takes pride in being the pioneer of the open-plan gated community concept in East Africa, which is now recognized as the future for sustainable living in East Africa. Developments under the Superior Homes brand include Greenpark Estate in Athi River, Pazuri at Vipingo and Lake Elementaita Mountain Lodge.

Superior Homes owns several houses situated at Greenpark and at the Pazuri Vipingo Estate. The houses are fully furnished to a high standard, and the gardens are well-maintained. It has been decided to rent out the houses or the rooms in the houses on a short-stay basis, and we are seeking to identify the services of a suitably qualified individual or company to market, sell, collect cash, and manage the houses.

In addition to the company-owned houses, there will be other houses in the ‘pool’ that will be rented out for short stays on a revenue share basis. Clients will mostly be sourced via digital media advertising, referrals, and word of mouth. The Staycation Supervisor (SS) will be responsible for houses at Greenpark and Pazuri.

All routes to market will be utilised, including digital media such as Airbnb, booking.com, Expedia, and others, and direct door-to-door selling to businesses in the vicinity of Athiriver, Lukenya, Mombasa, and North Coast.

Responsibilities:

1. Identify potential target markets and engage in direct marketing strategies to attract clients.
2. Maximize the effectiveness of all marketing efforts to ensure the highest possible levels of occupancy.
3. Ensure that all clients have prepaid for their stay prior to check-in.
4. Ensure that clients do not exceed their prepayment duration.
5. Communicate effectively with both potential clients and current clients as needed.
6. Meet and greet clients, ensuring they are settled in comfortably where possible. For instances where meet-and-greet is not feasible, ensure smooth entry for clients.
7. Discreetly provide necessary routine support to clients as required, ensuring their needs are met.
8. Be available for clients when they have check in and during their stay, or ensure the same is arranged.
9. Be present during the checkout process when possible to ensure a smooth experience.
10. Inspect properties after checkout promptly, identifying any damages or losses.
11. Arrange for cleaning and preparation of properties for incoming clients, ensuring readiness.

Requirements:

1. Proven experience in driving sales and marketing initiatives.
2. Have good knowledge of marketing using digital media.
3. Have an understanding of basic business and basic finance.
4. Have a good understanding of short-term house lets.
5. Be completely reliable, honest and trustworthy
6. Be a good communicator.

Read More & Apply