Information Technology Operations Associate
About the Role
The Information Technology Operations Associate (IT Ops
Associate) to support the Information Technology Operations Manager and ensure
the efficient operation of our IT infrastructure. IT Ops Associate will
assist in managing IT assets, help with the implementation and enforcement of
IT policies, support network and endpoint security, and contribute to the
smooth onboarding and offboarding processes. Additionally, the IT Operations
Associate will assist in managing software licenses and access control, playing
a key role in maintaining the security and efficiency of SunCulture’s IT
systems.
Key Responsibilities
Asset Management & Procurement:
- Assist
in the lifecycle management of IT assets, including tracking hardware,
software, and network infrastructure.
- Support
procurement processes by coordinating with the IT Operations Manager and
procurement teams to acquire IT assets and services.
- Help
maintain accurate inventory records of all IT assets and ensure compliance
with organizational policies.
IT Policies & Implementations:
- Assist
in the implementation and enforcement of IT policies and procedures across
the organization.
- Help
monitor adherence to IT policies, ensuring compliance with industry
standards and internal guidelines.
- Provide
support in reviewing and updating IT policies as required.
Network & Endpoint Security:
- Support
the IT Operations Manager in maintaining the security of the
organization’s network, endpoints, and IT infrastructure.
- Assist
in implementing security solutions to protect against unauthorized access,
data breaches, and other security threats.
- Participate
in regular security audits and risk assessments, helping to identify and
address vulnerabilities.
Onboarding & Offboarding:
- Assist
with the IT aspects of employee onboarding and offboarding processes,
including the provisioning and de-provisioning of access and equipment.
- Work
closely with HR to ensure IT-related processes are streamlined for new
hires and exiting employees.
License & Access Management:
- Help
manage software licenses, ensuring compliance with vendor agreements and
optimal usage.
- Support
access control management, ensuring that employees have the appropriate
levels of access to systems and data.
Team Collaboration & Support:
- Collaborate
effectively with the IT Operations team and other departments to support
IT initiatives.
- Provide
assistance to team members and contribute to a culture of continuous
improvement within the IT Operations function.
Does this sound like you?
- Bachelor’s
degree in Information Technology, Computer Science, or a related field (or
equivalent experience).
- Some
experience in IT operations, including asset management, procurement, and
security.
- Basic
understanding of IT policies, network security, and access management.
- Strong
communication skills, with the ability to work well in a team environment.
- Highly
organized, with a keen eye for detail and a structured approach to
managing tasks.
- Willingness
to learn and adapt in a fast-paced environment.