IT Infrastructure Analyst
We are looking to recruit an IT Infrastructure Analyst to
work as part of the MIS function to manage and support IT Infrastructure
operations to ensure the stable operation of JTL’s IT infrastructure. In
liaison with the Manager in charge of Infrastructure, the resource will be
involved in developing, maintaining, supporting, and optimizing key functional
infrastructure areas, particularly network infrastructure, server
infrastructure, data communications, and telecommunications systems.
IT INFRASTRUCTURE ANALYST JOB RESPONSIBILITIES
- Work
closely with manager in charge of IT Infrastructure to manage and support
JTL’s IT Infrastructure environment
- Oversee
the day-to-day operation of computer networks including hardware/software
support, training, and special projects
- Plan,
design and implement data connectivity for local area network (LAN) and
wide area network (WAN) systems
- Assist
in coordinating special projects including network related wiring plans,
LAN/WAN hardware/software purchases, and system installation, backup,
maintenance and problem solving
- Assist
in providing network and remote connectivity hardware/software support
- Maintain
LAN user documentation including hardware/software applications, support
logs and other related information
- Research
and recommend network hardware and software
- Assist
in installing, designing, configuring, and maintaining system hardware and
software
- Analyze
and troubleshoot the network logs and tracks the nature and resolution of
problems
- Monitor
usage to ensure security of data and access privileges
- Research,
analyze, monitor, troubleshoot and resolve server or data network problems
- Work
closely with the other IT teams to ensure the MIS function is successful
in its Services Delivery
- Develop,
maintain and implement network support, and archiving procedures
- Research
and evaluate new technologies related to computer networking &
infrastructure
- Assist
in planning, coordinating and consulting with vendors and clients for
hardware/software purchases, product services and support.
QUALIFICATIONS FOR IT INFRASTRUCTURE ANALYST ROLE
- Bachelor
of Science Degree in Computer Science from a recognized University
- At
least 3-5 years of experience in a similar role managing infrastructure
and network support
- Relevant
industry-standard technical qualifications, such as Cisco Certified
Network Associate (CCNA), CCIE or CCNP Certification is an advantage.
- Hands-on
experience with VoIP systems such as Asterisk, FreePBX, Cisco Call
Manager, or similar platforms.
- Knowledge
of SIP, RTP, QoS, and VoIP troubleshooting tools such as Wireshark.
- Certification
in VoIP technologies or related platforms will be an added advantage.