Front Office Agent
Job Description
- Attention
to guest details
- Constantly
follow the service essentials
- provide
effective information to guests on site and on phone
- Exceed
guests satisfaction at all time
- Seamless
check-in and check out
- Enrollment
of guests in our Accor ALL program
- Upsell
activities
Security Guard
Job Description
- Patrol
on the club grounds
- Ensure
the properties of guests and colleagues are safe
- provide
effective communication through radio calls and phones
- Escorting
guests to their various destinations
- Provide
warm and sincere welcome to our guests
Server
Job Description
- Sets
up and tears down service stations
- Taking
table orders for all food and beverage from the guests and serve in a
professional and positive manner
- Fosters
a welcoming culture
- Knowledgeable
on menus – Food and beverage – speaks passionately and informatively about
the offerings
- Aware
of all business within hotels on daily basis and to guide guests
accordingly
- Anticipate
guest needs
- Ensure
smooth running of tables allocate
Demi Chef-Pastry
Job Description
- Consistently
offer professional, friendly and proactive guest service while supporting
fellow Colleagues
- Prepare
and service all food items for a la carte and or buffet menus according to
hotel recipes and standards
- Actively
share ideas, opinions and suggestions in daily shift briefings
- Maintain
proper rotation of product in all chillers to minimize
wastage/spoilage
- Ensure
storeroom requisitions are accurate
- Have
full knowledge of all menu items, daily features and
promotions
- Ensure
the cleanliness and maintenance of all work areas, utensils, and
equipment
- Follow
kitchen policies, procedures and service standards
- Follow
all safety and sanitation policies when handling food and
beverage
- Other
duties as assigned
Restaurant Hostess
Job Description
- Consistently
offer a professional, friendly greeting and engaging service
- Understand
the Server’s tasks in the outlet
- Understand
shift end reports in the outlet and the POS system
- Assist
guests regarding food and beverage menu items in an informative and
helpful way
- Have
knowledge of all menu items, garnishes, contents and preparation methods
- Follow
outlet policies, procedures and service standards
- Take
wake up calls for guests correctly and professionally
- Follow
all safety and sanitation policies when handling food and beverage
Public Area Attendant
Job Description
- General
cleanliness of the staff village
- Ensure
all washrooms are cleaned on hourly basis
- Clean
all bathrooms on daily basis
- All
house verandahs are cleaned
- Replenish
all required amenities in good time
- Report
and record all repairs to the engineering for action in a timely manner