PUBLIC RELATIONS AND SERVICE DEVELOPMENT MANAGER VACANCY

EXCITING OPPORTUNITY!

St Theresa Mission Hospital-Kiirua continues to provide Affordable and Sustainable Quality healthcare through motivated workforce in accordance with social teachings of the Catholic Church and set professional standards, over the past 58 years. To strengthen our team, we are seeking to fill the following position:

PUBLIC RELATIONS AND SERVICE DEVELOPMENT MANAGER 

Reporting to the Chief Executive Officer and operationally to Chief Operations Officer

Purpose: This individual will be responsible for creating and implementing strategies to improve the hospital’s brand positioning and achieve financial and client growth and overall positive corporate image. This role involves building key customer relationships, patient satisfaction, brand awareness and keen identifying business opportunities and maintaining extensive knowledge of current market conditions, which will be aligned with our values as a faith-based facility.

Job Duties and Responsibilities

• Supervise, oversee and coordinate all the operations and activities of the PR and Service Development Department.
• Develop and implement appropriate PR and Service Development strategies in brand awareness and oversee its day-to-day implementation.
• Liaise and network with a range of stakeholders including corporates, customers, colleagues, suppliers and partner organizations.
• Onboard new insurance companies, brokers, agents, and private/public company managed medical schemes.
• Drive volume growth in existing partner schemes, SHIF, and uninsured patient traffic across all service lines.
• Lead and coordinate hospital brand awareness campaigns and activities, including digital platforms.
• Monitor competitor activities and provide insights to enhance the hospital’s brand positioning.
• Collaborate with clinical teams to develop and implement new services and packages.
• Develop and execute PR and service development strategies (quarterly, monthly, weekly) with budget proposals.
• Manage and track approved marketing budgets for cost-effective resource use
• Build hospital referral partnerships and networks with specialists, doctors, and general practitioners
• Identify new business opportunities and evaluate ROI on business development initiatives
• Develop and execute customer/partner relationship management strategies
• Build relationships with stakeholders including healthcare providers, payers, and industry partners
• Foster community partnerships and referral networks.
• Oversee execution of weekly and monthly departmental plans and prepare detailed reports for management.
• Mentor and coach the PR and Service Development team to optimize performance.
• Work with PR and Service Development team to create promotional materials and campaigns.
• Manage digital brand awareness efforts, including social media, email campaigns, and website content.
• Organize, coordinate and attend PR and marketing events such as conferences, seminars, exhibitions, medical camps, promotional campaigns, open days, tours and visits, CSR and teambuilding activities.
• Conduct market research, for example using customer questionnaires and advise the management accordingly.
• Prepare programs for building the hospital’s internal and external image and promoting good public image.
• Conduct and chair departmental meetings, attend HODs and other hospital meetings.
• Perform any other duty assigned by the hospital management.

Applicants Qualifications, Experience, Competencies and Attributes

• Bachelor’s degree in Business Management /Administration in Marketing or a related field.
• Minimum of 3 years of experience in PR and Service/business development/marketing, preferably in the healthcare industry / hospital setup in managerial capacity.
• Proficiency in online digital marketing will be added advantage
• Proven track record of driving brand growth and forming strategic partnerships.
• Strong understanding of the healthcare market, including trends, challenges, and opportunities.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Highly motivated and results-oriented.
• Strong organizational and time management skills.
• Experience with market research and analysis.
• Ability to manage multiple projects simultaneously.
• Strong presentation skills.

How to Apply:

Interested candidates may apply by sending their application to: recruit@sttheresahosp-kiirua.com quoting the job title (PR AND SERVICE DEVELOPMENT MANAGER) on the email subject. Deadline of application is Thursday 15th May 2025.

OR visit our website careers section https://lnkd.in/dRewZMXv to apply.

We appreciate your interest in joining our team and look forward to reviewing your application.

Please note due to the high volume of applicants, only shortlisted candidates will be contacted. “Canvassing will lead to automatic disqualification.”

In case of any clarification, kindly reach us on +254 727 811041, +254 703 726321

 

ST THERESA MISSION HOSPITAL-KIIRUA IS AN EQUAL OPPORTUNITY EMPLOYER

At St. Theresa Mission Hospital-Kiirua , We offer equal employment and internship opportunities  regardless of the race, tribe, religion or even background in accordance with the Employment laws of Kenya.

Working  with us is not just a job but an opportunity to Love and serve the community and the world at large.

“What is the process of job application at St Theresa Mission Hospital-Kiirua?” is a common question.

Answer: Send your application to us via email: recruit@sttheresahosp-kiirua.com Incase a vacancy comes up, ONLY short-listed candidates get contacted.

Question: Do you offer attachment and internship opportunities?

Answer: Yes we do offer attachment and internship opportunities for all cadres. Some departments may have limitation in terms of space and the number of interns/attaches required in the department for effective learning, therefore, You can apply via email recruit@sttheresahosp-kiirua.com and incase there’s a vacancy in the department you shall be contacted. 

STMH-K has experienced continued holistic growth since its inception in 1967. Our number one focus has always been optimizing client experience (both internal & external clients); as we work towards our vision of becoming ‘A Preferred hospital offering responsive and holistic quality healthcare, teaching and referral services’.

NOTE:

• We shall ONLY accept ONLINE applications
• ONLY short-listed candidates get contacted.
• There is No Application fee required for any vacancy at our Institution
• Human Resource Office shall contact the shortlisted candidates through Telephone number 0727811041/0702065486 ONLY.