Restaurant Supervisor
Basic job summary:
- The
Job holder will be responsible for assisting the Operations Manager in the
timely provision of food and beverages at the special functions and the
restaurants while maintaining a clean environment.
Duties & Responsibilities:
Staff Management
- Supervise
and coordinate the activities of restaurant staff, including servers, and
stewards.
- Schedule
shifts and assign tasks to ensure adequate staffing levels during peak and
offpeak hours.
- Train
new employees on restaurant policies, procedures, and customer service
standards.
- Monitor
staff performance, provide feedback, and conduct performance reviews.
Customer Service
- Ensure
that customers receive high-quality service and address any complaints or
issues promptly.
- Greet
and interact with customers to ensure a positive dining experience.
- Handle
special requests and accommodate dietary restrictions or allergies as may
be required from time to time.
Operations Management
- Oversee
the day-to-day operations of service of food and beverage and ensure
efficiency and effectiveness.
- Monitor
inventory levels of food, beverages, and supplies, and place orders as
needed.
- Ensure
that the restaurant complies with health and safety regulations and
standards.
- Conduct
regular inspections to ensure cleanliness and organization in all areas of
the restaurant.
Financial Management
- Assist
in managing the restaurant’s budget and controlling costs to maximize
profitability.
- Monitor
sales and revenue and prepare financial reports for management.
Quality Control
- Ensure
that food and beverages are prepared and served according to the
restaurant’s standards.
- Monitor
portion sizes and presentation to maintain consistency.
- Address
and resolve any issues related to food quality or preparation.
Event Coordination
- Plan
and coordinate special events, private parties, and catering orders.
- To
record all events details via the events system for reconciliation
purposes by the finance team.
- Work
with customers to customize menus and ensure successful event execution
Marketing and Promotion
- Assist
in implementing marketing strategies to attract new customers and retain
existing ones.
- Promote
special offers, seasonal menus, and events to increase sales and customer
engagement.
Record Keeping
- Maintain
accurate records of sales, inventory, employee performance, and customer
feedback.
- Prepare
reports for management to review operational performance and areas for
improvement
Minimum Academic Qualifications:
- Diploma
in Food Production, Food and Beverage, or any other related field from a
recognized institution
- Professional
course in leadership will be an added advantage
Experience:
- At
least 2 years relevant work experience in a busy environment with at least
2 in a supervisory role
Competencies and Attributes
- Strong
analytical skills
- Attention
to details
- Excellent
communication skills
- Good
understanding of MS Suite
Apply
Are you qualified for this position and interested in
working with us? We would like to hear from you. Kindly send us a copy of your
updated resume and letter of application (ONLY) quoting “Restaurant
Supervisor” on the subject line to recruitment@strathmore.edu by 4th June 2025. Due to the large number of applications, we may receive,
kindly note that only the shortlisted candidates will be contacted.