Tupande Country IT Operations Lead
You will coordinate with country leadership team as a
technically experienced staffer on a broad range of IT topics and will be
responsible for IT Operations Projects. You will lead a team in the Kakamega
and Nairobi offices in fostering in-country relationships through collaboration
in technical execution of IT-related activities aligning the ITO mandate to the
country program’s vision. You will contribute to department-wide improvements
through engagement and collaboration with IT Operations and IT Engineering
teams.
Responsibilities
Technical Leadership and Execution
- Own
the physical execution of IT support including the IT endpoint life cycle,
network management, inventory data management, IT endpoint performance
testing.
- Foster
adherence and refine Country IT Operations processes and guidelines.
- Provide
technical and strategic decisions that are well-thought out, inclusive,
and correct.
- Identify
automation opportunities and greater efficiency, serving an increasing
number of users with staffing.
Project Management
- Fully
own medium-complexity projects, often spanning multiple countries.
- Deliver
high-quality IT projects.
- Independently
define project scope, milestones, and timelines.
- Ensure
team-wide compliance with standard PMP practices.
Relationship and Stakeholder Management
Country Relationships
- You
are to maintain a comprehensive view of technologies within countries:
devices in use, in-country users, and active solutions.
- You
will build a country dashboard with cost, uptime, and project health
metrics.
- You
will work with existing analysis and partner with country teams.
Technology Relationships
- You
will partner with delivery teams to close projects and transition from
development to operations (UAT, rollout, Service Desk, and Project
Managers).
- You
will flag areas of improvement via on-the-ground (Gemba) experience across
the department.
People Management
- You
will manage between 3 to 5 reports.
- You
will lead weekly check-ins, support task prioritization, and mentor team
members.
Career Growth and Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications
we look for. For this role specifically, you will have:
- 2+
years of experience in people management experience.
- Technical
understanding of IT inventory management systems and tools.
- 1+
years of proven project management experience.
- Familiarity
with Windows and Android OS, JIRA, Mobile Device Management (MDM) tools,
and the Microsoft Development Toolkit (MDT).
- Familiarity
with IT asset management policy creation, implementation, and adherence.
- Experience
communicating and managing partners.
- Familiarity
in ITIL Service Delivery and PMP practices