Client Relations Manager
M.P Shah Hospital is looking to recruit a professional and
evidence-driven person for a vacancy in the Marketing, Brand &
Communications Department, as the Client Relations Manager.
Reporting to the Head of Marketing, Brand &
Communications, the jobholder will ensure business growth and development by
leading the process of prospecting, negotiating and closing new revenue streams
for B2B and B2C accounts whilst retaining existing customers by maintaining
positive client relationships in support of the hospital’s growth
strategy.
Duties & Responsibilities:
- Business
Development – Will develop, implement, and deliver business development
targets as per the sales plan by mapping and reviewing prospects,
attending pitch meetings and reviewing engagement contracts. The jobholder
will also conduct regular need-based market research to gather relevant
data in order to analyse products, services, competition and trends.
- Client
Relationship Management – Will establish and maintain business
relationships with consultant doctors and medical fraternity, insurance
companies and corporate clients
- Communication
and reporting – This will entail effectively communicating and promoting
products, services, packages, plans, features and benefits to the existing
and prospective clients. The job holder will also compile and maintain
reports as necessary for decision meaning
- Team
Management – The successful candidate will guide, mentor, motivate and
supervise the client relations team to accomplish their tasks and meet
performance targets
Qualifications & Requirements
- A
minimum of a Bachelors’ degree in Business Administration or any other
related field.
- At
least 5 years’ working experience in a similar role, in business
development and team management. Experience in the Health Industry is
preferred.
- Should
also possess/demonstrate the below competencies:
- Good
analytical and negotiation skills.
- Customer
orientation and ability to adapt/respond to different types of
characters.
- Excellent
interpersonal and presentation skills.
- Ability
to multi-task, prioritize, and manage time effectively.
- Excellent
Public Relations and Relationship building acumen.