Health and Safety, Security & BCM Lead: East Africa at DHL

Role Outline

• The Health and Safety, Security & BCM Lead – East Africa is responsible for designing, implementing, monitoring, and leading Health & Safety programs, as well as Security and Business Continuity Management across DHL Supply Chain operations in the region. This role will have a 50% focus on Health & Safety and 50% on Security/BCM, ensuring a secure and safe operational environment while minimizing risks, losses, and incidents. The incumbent will work closely with internal stakeholders, external authorities, and industry partners to enhance Health & Safety and Security/BCM culture in line with DHL’s global standards.

Key Responsibilities

• Develop, implement, and enforce Health & Safety, Security, Business Continuity Management policies, procedures, and risk mitigation strategies.
• Implement and maintain BCM Standards throughout the sites (BS25999).
• Manage investigations into theft, fraud, and Security & Health & Safety breaches, coordinate with law enforcement as necessary.
• Minimize losses, thefts, and Security & Health & Safety related incidents within the area of responsibility.
• Implement regional Health & Safety, Security, and Business Continuity Management strategy.
• Develop close relationships with local law enforcement, key customers, and governmental bodies.
• Facilitate Health & Safety, Security, and Business Continuity Management training programs for employees and contractors (including emergency response and fire safety).
• Provide management with regular Security & Health & Safety advice and consultation on complex security issues.
• Communicate and act as contact for Health & Safety, Security, and Business Continuity Management-related issues to sub-regional/country management.
• Work with operations teams to implement incident prevention strategies, focusing on Transport and warehouse Health & Safety.
• Develop and implement occupational health and Health & Safety (OHS) programs to foster a Health & Safety-first culture across all DHL Supply Chain sites.
• Conduct and coordinate investigations under the supervision of the Africa Security Lead.
• Develop Security, Business Continuity Management, and Health & Safety concepts and processes for new business.
• Serve as the key interface for sub-regional/country management in implementing Security, Business Continuity Management, and Health & Safety standards.
• Ensure compliance with global DHL Health & Safety, Security, and Business Continuity Management standards and industry best practices, including ISO.
• Ensure compliance with statutory and regulatory Health & Safety requirements, collaborating with relevant agencies and authorities.
• Ensure ISO 45001 management system is implemented and maintained.
• Ensure DPDHL OHS standards are implemented and maintained.
• Assess OHS trends and ensure mitigation measures to drive a safe culture across the sites.
• Drive Leading and Lagging OHS indicators with improvement plans.
• Conduct OHS audits to ensure standardization and compliance; drive any deviations.
• Assist in project and tender processes by assessing risk to the business and providing support.
• Drive the OHS Strategy and implement improvement plans to address any deviations.
• Support and drive OHS investigation processes and compliance and follow up with effectiveness meetings.
• Ensure compliance on OHS month-end reports and meeting deadlines.

Local Accountabilities

• Oversee Health & Safety, Security, and Business Continuity Management operations at all DHL Supply Chain warehouses, transport networks, and offices in East Africa.
• Implement and monitor site-specific Health & Safety, Security, and Business Continuity Management measures to prevent losses, theft, and unauthorized access.
• Conduct Security, Business Continuity Management, and Health & Safety risk assessments at each facility and operational site to ensure proactive risk mitigation.
• Investigate Security and Health & Safety incidents, theft, and fraud, working closely with local law enforcement agencies to ensure swift resolution.
• Lead and monitor Leading and Lagging OHS performances against targets and implement improvement plans.

Qualifications & Experience

• Master’s degree in Criminology or related field (Desirable).
• At least 5 years in a position within Security, Business Continuity Management, and Health & Safety management.
• Familiarity with the logistics and supply chain industry within East Africa, including, key players, Operational challenges and Market dynamics.
• Proven track record of managing in a supply chain environment.
• CPP and CFI certified.
• Exceptional knowledge of supply chain-related Security and Health & Safety management.
• Knowledge of available local Security and Health & Safety technologies and infrastructure.
• Ability to integrate these technologies effectively into DHL’s Security and Health & Safety systems.
• Active participation in local business and Security and Health & Safety networks.
• Staying informed about industry trends and best practices.
• Strong ability to make impact and influence.
• Results-oriented and driven by goal achievement with a strong focus on a high level of customer service.
• Investigative skills and a good understanding of local law.
• Project management and planning skills at the country level.
• Good communication skills (contacts with customers).
• Language skills (English mandatory).
• Analytical thinking skills and problem-solving abilities.
• Good knowledge of the Supply Chain (warehousing) business (operational procedures).
• High degree of analytical thinking and problem-solving skills.
• Security & Risk Management Expertise.
• Business Continuity Management Expertise.
• Health & Safety & Compliance Management.
• Crisis Management & Emergency Response.
• Leadership & Stakeholder Engagement.
• Communication & Reporting Skills.
• Ethical & Integrity-Driven Decision Making.
• Technology & Digital Security Awareness.
• Adaptability & Resilience.
• Financial & Budget Management.

DPDHL Core Competencies & Skills

• Strong analytical skills.
• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

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