The role holder is responsible
for offer training in support of the Sales Division’s efforts in
achieving key performance goals. Regarding the boarding of new agents, training
of existing agents, they are expected to train and educate sales staff from the
point of their initial hire and on a continuous, ongoing basis. They are
responsible for training all departmental system procedures and
policies, identifying any issues with training methods and make
suggestions for improvements as needed.
Responsibilities
- Analyze
day to day needs for training in the sales team.
- Conduct
and support customer education clinics
- Develop
Regional material required for training in line with company policy.
- Conduct
training sessions for new and current sales personnel and develop
individualized training plans for underperforming salespersons.
- Develop
new approaches and techniques for making improvements in training
programs.
- Collect
feedback from the commercial team leads and trainees and identify the
issues they had during the training process.
- Measure
the performance of trainees after the session.
- Recruitment
and support the hiring of new sales force with the regional commercial
teams.
- Coordinate
with external trainers and Regional Manager.
- Maintain
and update records of training material and training sessions.
- Schedule
orientations and related training events for new individuals and teams
within the region
- Observe
sales encounters and determine the training needs for individuals and/or
sales teams.
- Recommend
budget for training events and monitor costs during the program.
- Stay
updated with current market trends and the changing demands of the
regional sales environment.
Knowledge and Skills
Experience:
- Minimum
of 2 years work experience in Training.
- Good
Analytical skills, presentation skills, communication, and organization
skills.
- Proven
record of explaining complex subjects in simple ways.
- Computer
literate with Microsoft Office, Power Point, Excel, and Ms Word [Fully
computer-literate]
- Proven
team player
Qualifications:
- Bachelor’s
Degree in Education, or other related fields.