Systems Administrator
Job Summary:
Join Penda Health in a key role that directly impacts the
smooth running and security of our IT infrastructure. As a Systems
Administrator, you’ll be responsible for maintaining the efficiency and uptime
of Penda’s IT systems, including critical healthcare IT systems (EMRs),
ensuring the operational success of our medical centers and support office. If
you’re a proactive, solutions-focused IT professional with a passion for
continuous learning and a solid understanding of healthcare IT, we want to hear
from you!
Key Responsibilities:
- IT
Systems Operations & Maintenance: Oversee day-to-day
operations, system audits, and ensure minimal downtime by resolving issues
quickly.
- User
Account Management & Support: Handle user access and provide
escalated support to both technical and non-technical users across
multiple locations.
- Training
& Onboarding: Lead IT inductions, system security training,
and ongoing user training to ensure efficient system adoption and usage.
- Documentation
& Communication: Maintain comprehensive documentation, share
updates on system changes, and liaise with third-party vendors as
necessary.
- Business
Continuity & Compliance: Lead business continuity activities
and ensure full compliance with IT audits and reviews.
- Software
Solutions Management: Support in sourcing, implementing, and
maintaining software solutions to drive business success.
Qualifications:
- Bachelor’s
degree in Computer Science, Information Technology, or related field.
- 3+
years’ experience in IT systems administration, with strong knowledge of
network infrastructure and security protocols.
- Experience
with healthcare IT systems, particularly Electronic Medical Record (EMR)
systems.
- Ability
to handle multiple tasks simultaneously and maintain a high level of
detail.
- Strong
communication skills and customer service orientation.
- Programming
skills (Python, JavaScript, C#) and relevant certifications (CompTIA,
MCSE, CCNA) are highly preferred.
- Willingness
to work flexible hours when necessary.