Responsibilities
- Interacts
with customers over the telephone or face to face. Inputs and corrects
customer orders and subscriptions through various computer software
packages.
- Learns
to find their own errors and correct with instruction.
- Trains
on the different computer software packages, follows policies &
procedures, expands knowledge of Distribution product line, handles
customers on the telephone and face to face, deals with all types of
orders and subscriptions, helps answer customer questions and problems,
deals with customer personalities (ie. Unsatisfied and disappointed
customers).
- Works
on completing Customer Service Rep 2 requirements skills (current copy
attached).
- Increases
speed and accuracy in all areas where training has been received.
Qualifications
- Must
be worthy to hold a current temple recommend
- Completed
Customer Service Rep 1 training and four (4) years clerical
experience.
- High
School degree or equivalent.
- Ten
Key skills. Basic math skills
- Good
customer service skills.
- Good
telephone skills.
- Familiarity
with computer equipment.
- Ability
to work under direct supervision and follow standard procedures and
written instruction to accomplish assigned tasks.
- Ability
to communicate properly with colleagues, priesthood leaders and managers
in both English and French.