IT Intern
The overall purpose of the role:
Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT-related issues in the DRC Kenya Eastleigh field office in Nairobi for 6 months. The role will be responsible for planning, development, and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC Information Management Systems Coordinator.Duties and Responsibilities:
- Install
and configure computer hardware, authorized software, systems, networks,
printers, and scanners.
- Liaise
with the Country IMS Coordinator regarding issues/faults promptly.
- Offer
technical support to all end users of hardware & software
issues.
- Ensure
that company data is safely backed up to OneDrive and SharePoint.
- Support
conducting digital skills training for the youths at the DRC Eastleigh
digital workspace and provide weekly reports on the training.
- Daily
monitoring of servers to for optimal performance,100% uptime, and
availability of systems.
- Maintain,
improve, and ensure healthy back-ups of beneficiaries’ databases.
- Generate
monthly systems usage reports.
- Oversee
software and network security.
- Undertake
simple development tasks on the Information Management Systems as assigned
from time to time.
- Continually
perform preventative maintenance.
Experience and technical competencies:
- At
least 1 Year Experience in fast paced organization.
- Have
HTML, PHP-MVC, JS and CSS coding background.
- Knowledge
of CodeIgniter framework will be an added advantage.
- Basic
understanding of relationship database including MySQL.
- Basic
understanding of Linux (Ubuntu) and Windows 10 support.
- Knowledge
of and competence in Microsoft operating systems and Microsoft 365.
- Attention
to detail with an excellent analytic and research background.
- Cheerful,
articulate, positive attitude and eager to learn.
Education:
- Bachelor’s
degree or Diploma in Information Technology or other related field
from a recognized institution
- Certification
in computer networks (CCNA, N+, etc)
Languages:
- Fluency
in English and Kiswahili.
DRC’s Core competencies:
All DRC roles require the post-holder to master the below DRC’s core competencies:- Striving
for excellence: you focus on reaching results while ensuring an
efficient process.
- Collaborating: you
involve relevant parties and encourage feedback.
- Taking
the lead: you take ownership and initiative while aiming for
innovation.
- Communicating: You
listen and speak effectively and honestly.
- Demonstrating
integrity: you Uphold and promote the highest standards of
ethical and professional conduct in relation to DRC’s values and Code of
Conduct, including safeguarding against sexual exploitation, abuse and
harassment.
Conditions:
Contract duration: 6 months with possibility of a 3-month extension subject to funding availability and performance. Salary and conditions will be in accordance with the Danish Refugee Council Internship Guidelines.Reporting to: Urban Project Manager with technical reporting line to Information Management Systems Coordinator
Availability: August 2025
Location: Eastleigh – Nairobi
Key stakeholders:
Internal: All staff
External: Service providers, partners, Target communities