Receptionist
We are looking for Front Office Agent responsible for
increasing customer satisfaction by providing efficient, prompt and courteous
Front Office services connected with arriving, in-house and departing guests.
They should be able to work closely with all key business part- ners in order
to achieve quality results in guest experience.
RESPONSIBILITIES:
- Welcomes
and checks in guests professionally, ensuring a smooth arrival to
departure experience. Provides information about the hotel and local area.
- Allocates
rooms,issues keys,and updates guest records accurately.
- Manages
reservations and applies yield strategies to maximize revenue.
- Follows
credit procedures to minimize revenue loss.
- Coordinates
room status with housekeeping for check-ins, check-outs,and special
requests.
- Maintains
key control and communicates room availability to the Front Office Team
Leader. Responds to guest complaints using the ABC approach and escalates
when needed.
- Promotes
teamwork and communicates effectively with colleagues and supervisors.
Performs duties efficiently in line with hotel policies and service
standards.
QUALIFICATIONS;
- Diploma
or bachelor’s degree in Tourism/Hotel Management or its equivalent
- 2+
years of experience, preferably in a 4-Star or 5-Star Hotel.
- Strong
communication and problem-solving abilities.
- Ability
to work cohesively and collaboratively as part of a team Presentable,well
spoken individual
How to Apply
Please Share your CV on careers@albahotels.co.ke by
8th July 2025
Waiter
We are looking for a talented and experienced Waiter to join
our team. The ideal can- didate should have a genuine passion for providing
outstanding guest service, with ex- cellent skills in order taking, serving,
and guest engagement.
RESPONSIBILITIES:
- Welcome
guests and provide food and beverages promptly and courteously.
- Maintain
cleanliness of all work areas and equipment.
- Offer
menu explanations and suggest wine pairings.
- Assist
with guest queries and requests efficiently. Maximize revenue through
upselling and- maintaining a high standard of service.
- Ensure
that customers are correctly charged as required, present the bill and
take payment from the customer in accordance with the procedures of the
hotel.
- Comply
with health, safety and environmental standards.
QUALIFICATIONS:
- Bachelor’s
degree / Diploma in Hotel Management
- 2
years’ experience in a similar position in a (4/5 star) Hotel.
- Commitment
to professional values and integrity
- Strong
interpersonal and problem-solving abilities.
- Very
good command of written and spoken English.
- Able
to work flexible hours
How to Apply
Please Share your CV on careers@albahotels.co.ke by
8th July 2025
Accounts Payables
Accounts Payables is the officer responsible for all
outflows leaving the hotel coffers and will assist in the production of
financial and accounting reports and ensure effective and efficient management
of financial and material resources of the organization. They are also in
charge of the property’s compliance to tax requirements in computation and
timely remitting of all taxes, levies and regulatory charges and licenses.
RESPONSIBILITIES:
- Receiving,
verifying, and processing invoices from vendors.
- Preparing
and executing payments to vendors according to agreed-upon terms.
Reconciling accounts payable records with vendor statements and bank
statements.
- Ensuring
compliance with company policies and procedures,as well as relevant
regulations.
- Preparing
reports on accounts payable activity,including aging reports and payment
forecasts. Maintaining positive relationships with vendors and internal
stakeholders.
- Assisting
with the month-end closing process by preparing journal entries and
reconciliations.
QUALIFICATIONS:
- Relevant
degree/diploma in Finance, Accounting or related business discipline, from
a recognized academic institution.
- Maintain
currency of Kenya Taxation code
- Good
knowledge of SUN system & Micros Material control
- 3
years’ experience working in the Accounts/Finance Management function
within the hospitality industry.
- Solid
knowledge of MS Office,particularly Excel and Word
- CPA
(K) or ACCA certifications
How to Apply
Please Share your CV on careers@albahotels.co.ke by
8th July 2025