Have you sent your money to the wrong number, till number, or paybill number? Don’t worry. In this guide, you will learn how to reverse an Mpesa transaction made to an incorrect number.
How to Reverse an Mpesa Transaction
Being the pioneer in mobile money transfer in East Africa
and many other parts of the world, Safaricom has millions of users. They
transact via this medium every day.
However, a person is prone to error once in a while.
Therefore, Safaricom has set up ways to reverse Mpesa transactions made to
wrong numbers.
It is now possible to reverse overturn money sent, withdrawn
or even a payment made to the wrong person.
How to Reverse Mpesa Transaction Using the SMS Code 456
Immediately you notice that you have made a wrong Mpesa
transaction, copy past the message or forward it to the number 456.
This will trigger the reversal process instantly. This
process is fast and efficient and you will not be charged for the SMS to the
code 456. Retrieval of the cash will take the shortest period of
time.
Moreover, Safaricom will get in touch with you and give you
the heads up that they have received the request.
The use of this code is fast and convenient. However, you
need to note a few things. It may take up to two hours for the reversal to take
place depending on the time of the day. However, if the transaction takes place
at night, you will have to be patient until the following morning. However, you
are advised to still advised to finish the process within the shortest period
possible.
How to Reverse Mpesa Transaction with the Confirm Number
Method
After you have keyed in the details of a transaction,
Safaricom gives you 25 seconds to confirm whether the transaction details are
correct.
After you press send, a pop-up notification will appear on
your screen. If the information is wrong, you are allowed to press any number
in order to cancel it. You will have at least 25 seconds to do this.
After that the transaction will go through.
This is the easiest and most convenient method.
How to Reverse Mpesa Transaction by Using an Mpesa Agent
After you have made a wrong transaction, you can visit or
ask an Mpesa agent for help. They can assist you in recovering the money sent
to a wrong number.
All that will be needed is a verification that you are the
owner of the transaction/number and the message detailing the transaction. By
providing identification, Safaricom is able to verify and make sure no
impersonation has taken place.
The Mpesa agent will make a call to customer care who will
initiate a reversal immediately.
How to Reverse Mpesa Transaction by Calling Customer Care
As soon as you realise you have made a wrong Mpesa
transaction, you are advised to call customer care. They can be reached using
the number 100.
You will be required to follow a few voice prompts and you
will get in touch with an attendant from Safaricom who will take you through
the reversal process.
After the necessary information has been given, you will
receive an SMS initiating the reversal. Additionally, you can dial 234 and
follow the prompts.
How to Reverse Mpesa Transaction with Safaricom Online
It is possible to initiate a reversal of an Mpesa
transaction using the company’s official website. This can be done by following
the procedure below:
- Visit
the Safaricom Website
- Click
the live chat tab that is found on the left-hand side of the homepage
- A
pop-up will appear giving you the necessary instruction.
- You
will be required to give information about yourself. The mobile number as
well as your query.
- After
the information has been keyed in, you will get a response and your
request will be worked on.
How to Reverse Mpesa Transaction Using Social Media Pages
The moment you realise you have made a wrong Mpesa
transaction. You can contact any of the Safaricom’s social media pages and they
will contact you immediately.
Twitter: @safaricom_care
Facebook: SafaricomPLC
Instagram: SafaricomPLC
The reversal of your Mpesa transaction may not take a long
time. It is usually done 24 hours after it has happened.
However, there are instances where it may take more than 48
hours. The reversal process id delicate. Therefore, you need to be patient.
What Happens If the Recipient Has Used the Money?
People used to get away with it. However, things have
changed for the better.
In case you are not successful with any of the above
processes, it is advisable to take up the issue with the police as well as
Safaricom. People have been jailed in the past for using funds not meant for
them. It’s a tedious process but you will be able to get your cash as soon as
the person is arrested or charged in court.
Always check twice before you sign off on an Mpesa transaction to avoid all the unnecessary inconveniences.
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