Kenya Power locked out financial institutions and vendors from selling electricity tokens in a move aimed at streamlining service delivery on Wednesday, August 31.
The changes that were effected on Thursday, September 1,
targeted pre-paid and postpaid customers.
Through the notice, the utility firm limited the purchase of
tokens to their approved M-Pesa pay bill numbers, 888880 and 888888, USSD
code *977# and their banking halls in different parts of the country.
KPLC further listed a short messaging code to help
customers buy tokens without facing delays and falling victim to
fraudsters.
"We wish to inform our prepaid and postpaid customers
that effective Thursday, September 1, the purchase of prepaid tokens and
payment of postpaid bills will only be made through authorised channels.
"Please note that no other third-party agent is
authorised to offer these services on behalf of KPLC. The company will
therefore not take liability for any transactions conducted through any other
platform," the notice read in part.
Here is a breakdown of how to buy tokens using
approved KPLC channels.
Prepaid customers (those who pay in advance).
Go to M-Pesa
Select Lipa na M-Pesa
Under Lipa na Mpesa, select Pay Bill
Enter the business number, which is 888880,
approved by KPLC.
Enter account number, which is the meter number assigned
by the utility firm.
Enter amount you intend to spend and click
send.
After that process, KPLC will send a message with the token
details.
Key in the numbers in the tokens gadget which will later
show the number of units.
Postpaid Customers (those who pay after using
electricity)
Go to M-Pesa
Select Lipa na M-Pesa
Under Lipa na Mpesa, select Pay Bill
Enter the business number, which is 888888,
approved by KPLC.
Enter account number, which is the meter number assigned
by the utility firm.
Enter amount you intend to spend and click
send.
New Connections
Go to M-Pesa
Select Lipa na M-Pesa
Under Lipa na Mpesa, select Pay Bill
Enter the business number, which is 888899, approved by
KPLC.
Enter account number, which is the meter number assigned by
the utility firm.
Enter amount you intend to spend and click send.
According to the utility firm, customers can also purchase
tokens or pay their bills via USSD code *977# under the approved scheme.
To further enhance service delivery and efficiency, KPLC
advised customers to purchase electricity
tokens through their approved banking halls in different parts of the
country.
"You can reach us on 97771 or visit the nearest Kenya Power customer service centre," the company added while listing all their verified social media accounts.
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