How to Apply For Good Conduct Certificate Online

How to Apply For Good Conduct Certificate Online

Are you looking for an online application for a certificate of good conduct? Look no further! Here's everything you need to know about how to get your certificate of good conduct in Nairobi.

What is a certificate of good conduct? Is it really necessary? If so, how do I apply for a certificate of good conduct in Kenya? You’ve asked yourself these questions when the term “certificate of good conduct” popped up in one of your online or physical applications.

A certificate of good conduct, also known as a police clearance certificate, is a document that lists an individual’s criminal history, if any. This document acts as proof that you are a good and law-abiding citizen. If you’re looking for a new job or planning to travel overseas, you may be asked to provide a certificate of good conduct. Here’s everything you need to know about this important document.

How to Apply for Certificate of Good Conduct

In most cases, you can obtain a certificate of good conduct from your local police department. You will be required to provide fingerprints and other personal information. Technology has made this application process simpler using e-citizen.

A certificate of conduct in Kenya is mandatory for Kenyan citizens applying for jobs in the public service sector. Additionally, some job openings require applicants to attach a copy of their certificate of good conduct in their application. The certificate is also used as a pre-qualification for business directors looking to apply for tenders.

The categories eligible for the application of a certificate of good conduct include:

  • Kenyan citizens
  • Foreigners
  • Refugees/Aliens

Ecitizen Certificate of Good Conduct Application Process

Ecitizen, a government-run digital payments platform, enables you to access government services online. This is how to apply for certificate of good conduct on ecitizen:

  1. Open an eCitizen account if you don’t have one already.
  2. Use your username and password to sign in to your eCitizen account. You’ll be sent to the eCitizen dashboard after you’ve logged in.
  3. Under the Directorate of Criminal Investigations section, tap Get Service Now. Follow the instructions carefully.
  4. Select your mode of payment and pay a Ksh.1050 fee for the police clearance certificate processing. You can choose EazzyPay, MPESA, E-Agent, Airtel Money, Debit/Credit/Prepaid cards, or Pesalink as your payment options.
  5. Download certificate of good conduct. Make one copy of the C24 form (must be printed on both sides of the A4 paper) and two copies of the payment receipt.
  6. Submit the document to any DCI offices near you once you’ve completed the certificate of good conduct online application. Carry your payment invoice, the C24 form, and the original copy of your ID with you. If you’re under 18, carry your original birth certificate.

The online process is only half the process since you have to submit the filled application and additional documents physically. Your fingerprints are also essential in determining whether you appear in any criminal records. Thus, your physical presence is significant. After submitting the relevant documents to the nearest DCI offices or Huduma Centre, an official takes you through the fingerprint registration, and you are good to go. Kenyan citizens in the diaspora can visit the Kenya Embassy to submit their fingerprints.

Requirements for Certificate of Good Conduct:

Having a criminal record does not necessarily mean you will be denied a certificate of good conduct. However, the existence of a criminal record will likely be noted on the document. To get a certificate of good conduct, the following requirements are mandatory:


  • eCitizen account (parent’s or guardian’s account)
  • Original copy of the birth certificate
  • Ksh. 1,050 processing fee

Adult Kenyan Citizens

  • eCitizen account
  • 18+ years
  • Original copy of national identification card (ID)
  • A photocopy of the ID
  • Ksh.1,050 processing fee


  • Must have been a Kenyan resident for over six months
  • Original copies of IDs
  • Employer or training institution’s document
  • A valid work permit
  • Student passes (for students)
  • Relevant testimonials to prove course completion (for students)
  • A letter defining why they need the certificate
  • Ksh.1,000 processing fee


  • Original copy of UNHCR mandate letters (must be valid)
  • Photocopy of the UNHCR mandate letters
  • Movement pass
  • Ksh.1,000 processing fee

Note: NGOs and foreign governments are not permitted to make recommendations for foreigners and refugees/aliens applying for a certificate of good conduct.

How to Renew Certificate of Good Conduct

The certificate of good conduct in Kenya is only valid for 12 months after being generated. Thus, you must renew it every year. This is necessary to synchronize the police clearance certificate with any criminal offence you might have committed within the past year.

You can renew your certificate of good conduct Kenya Huduma Centre or via the eCitizen account. The process is similar to when applying for the first time.

Is My Certificate of Good Conduct Ready?

After you have applied for a certificate of good conduct, you can check whether it’s ready for pick up at Huduma Centre or online. The system takes about 2-4 weeks to process the certificate.

To check if your certificate is ready, sign in to your eCitizen account and:

  1. Under the Directorate of Criminal Investigations section, tap on Get Service
  2. Go to Recent Applications. The phase of the certificate of good conduct processing reads GENERATE CERTIFICATE PN NIL
  3. Tap the reference number (starts with PCC) to check the downloadable documents. 
  4. You will see your police clearance certificate from the files listed if it’s ready. You can download or print the document. If not, try again later as the system might still be processing your request.

Certificate of Good Conduct Application Form

This is what the certificate of good conduct form looks like:

Fig. 1(a): Certificate of good conduct form

Certificate of good conduct form

Fig. 1(b): Certificate of good conduct form C24

Certificate of good conduct form C24

Fig. 1(c): Certificate of good conduct C24

Certificate of good conduct C24

How to Download My Certificate of Good conduct

Applying for a certificate of good conduct was a hassle several years ago. The process has now been digitized on e-Citizen, making it easier to access the service remotely. Now, you may be wondering how to get certificate of good conduct from eCitizen. Here’s how to download certificate of good conduct once it’s ready:

  1. Sign in to your eCitizen account
  2. Tap Directorate of Criminal Investigations. Then, click Applications History.
  3. Choose the Police Clearance Certificate option. Tap the reference number (starts with PCC) and select the Downloads options.
  4. Print or download the document once it loads.

Does CRB Affect Certificate of Good Conduct?

Have you defaulted on a loan agreement and have been listed in CRB? How will it affect your certificate of good conduct?

Most employers in the private sector may look at your credit background before recruiting you. This is a way to determine your creditworthiness. It also protects them from the danger of employee fraud. Debts may also affect the productivity of their employees. However, it is not a criminal offence to have debt. Thus, your criminal record is not affected even when you are listed in CRB.

We hope this guide was helpful in explaining the process of getting a certificate of good conduct in Kenya. If you have any questions, please feel free to reach out to us, and we’ll be happy to assist.

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